DUE TO THE ONGOING COVID-19 PANDEMIC, WE HAVE MODIFIED OUR SALES TERMS, ORDER PROCESSING, SHIPPING, RETURNS, AND WARRANTY POLICIES UNTIL FURTHER NOTICE
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30-DAY RETURNS POLICY
Integy offers a simple 30-Day Returns Policy to the original purchaser:
The customer is required to take care of any return shipping and handling fees. These fees are non-refundable by Integy.
Return exceptions are listed below. If original payment cannot be refunded, the customer will receive store credit.
For the return form, click here to download (.pdf)
NON-RETURNABLE ITEMS
No returns are accepted for:
We do not accept returns beyond the initial 30-day return window, regardless of product condition.
We do not accept the return of used products damaged due to user modification, negligence or abuse. If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, see our Warranty page.
All incoming return items will be visually inspected upon receipt for signs of repackaging, installation, or usage. All items must be return shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). We do not send back any non-returnable items sent to us unless customer pays for return postage.
Returns for refund are compensated via 100% refund via store credit only. Refunds for store credit are generally processed the same day or within 2 business days. We do not issue any refunds for parts purchased from a third party seller. You will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from. Store credit will only be issued once the product has been received and approved by Integy. Store credits are processed within 3-5 business days of approval. Please allow 5-14 days for the process to be completed.
EXCHANGE POLICY
We do not do product exchanges; Simply return the item for store credit, and then you can purchase the new item you want.
PURCHASE ON AMAZON OR EBAY?
AMAZON: Log into your Amazon account and use the Order History function to begin a return.
EBAY: contact us using the regular return link above to begin a return.
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ALL RETURNS SUBJECT TO INSPECTION PRIOR TO APPROVAL.