COVID-19 INTEGY STATUS UPDATE:
Note that due to the current COVID-19 Pandemic, our Ordering and Shipping policies listed below are affected and have required temporary modified policy changes until further notice.
For complete policy modifications and details please go to our GET HELP page.
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30-DAY LIMITED RETURN/EXCHANGE POLICY
No return/exchange will be accepted after 30 days from order date.
No return/exchange will be accepted without an RMA number (RMA#).
No return/exchange will be accepted for items not purchased from us.
No returns for installed parts, used parts, or scratch/dent category items.
1. Regarding Returns/Restocking Fees
All returns that are not warranty related or not a result of an Integy error will incur a return/restocking fee, at our discretion, as outlined below:
A. Customer-cancelled orders (order placed but not yet shipped out)
- Refund is item total amount minus 10% restocking fee.
B. Customer-returned factory sealed-package items
- Refund is item total amount minus 10% restocking fee.
C. Customer-returned open-package items (unused, uninstalled)
- Refund is item total amount minus 15% restocking fee.
D. Customer-returned open-package items (used or uninstalled/attempted to install)
- We do not allow returns of used items. This includes items that have been installed (or show signs of an installation attempt), items modified by the customer for fitment, items with missing components, and any items that can no longer be sold in its current condition as brand and unused.
E. Refused packages (shipments marked "RTS" (Return To Sender) or "No Pickup" (abandoned by the customer)
- Refund is by request; Refund is item total amount minus 15% restocking fee.
Sealed-package items are items that are returned in their original sealed packaging with header card intact and in resellable condition; not resealed, no damage to packaging or header cards. Unused items returned in opened packaging/missing packaging will be subject to inspection before a refund is given or denied, and any return/restocking fees assessed will be at our discretion. If a return is refused, customer is responsible for any return shipping charges.
2. What is "Item Total Amount"?
"Item total amount" is the total cost of the items being returned, not including any shipping charges.
3. How do I return a product?
NOTE: THE PLACE OF PURCHASE IS RESPONSIBLE FOR YOUR RETURN OR EXCHANGE!
We do not issue any refunds, exchanges, or credits (warranty* is a different case) for parts purchased from a third party seller. You will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from.
4. How do I return/exchange an item purchased on Amazon.com or eBay.com?
Amazon.com has a built-in system for returns/exchanges. Simply log into your Amazon.com account, go to your "ORDERS" page, find the item you want to return/exchange, and click the "RETURN OR REPLACE" button.
If you purchased an item directly from us on eBay, please use the eBay Messaging System for anything related to sales, shipping, returns, or tracking of your purchase from us. If you purchased an item on eBay from a seller other than Integy, you will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from.
5. Can I return my vehicle kit or RTR if I already opened the box?
Due to the nature of vehicle kits having numerous unmarked bags inside their boxes from the factory, vehicle kits (including pre-built ARTRs) are only eligible for a return (less return/restocking fees) if the original box is still factory sealed! No refunds or exchanges for open box and/or partially-assembled vehicle kits.
6. I bought the wrong color. Can I exchange it for the color I want?
Provided that you have an Integy-sealed, unopened package purchased directly from us, exchanging the same part# for a different color is pretty straightforward as long as we have the alternate color available and in stock in our warehouse AND the item price is identical to the item you are exchanging. The exchange must occur within 30-days of purchase. To make the exchange, go to our Get Help/Contact page to contact Tech Support using our Online Ticket System and request a parts color exchange. Please note that the customer will be responsible for all shipping and handling costs associated with any incoming color exchanges.
7. I bought the wrong item. Can I exchange it for the item I want?
We do not do part-for-part exchanges for different part numbers. What we can do is accept a return for the item you do not want, provided that you are have a sealed, unopened package purchased directly from us. We will refund your purchase (less return/restocking fees) and then you can place a new order for the item that you do want. The exchange must occur within 30-days of purchase. Please refer to "#1. How do I return a product?” above for instructions.
8. What if the item is a 3rd-party branded product?
We do not accept returns For third party branded products (3Racing, G.T. Power, FlySky, Hobbywing, SPECS, Street Jam, SkyRC, Toro, etc.) once the package has been opened. If you have an issue with a 3rd-party product you must contact the 3rd-party brand for assistance. Any return attempts will be sent back to the sender.
9. What if the item I received from you is damaged or has missing components?
If you purchased an Integy-branded item directly from us and it arrived damaged and/or missing a component, STOP IMMEDIATELY and contact us. Do not attempt to install the item! Depending on the situation we may be able to provide you with the missing parts, or in the case of a defective item we may have you send the product back to us for a brand new replacement under our Limited Warranty policy.
10. What if I bought from a 3rd party seller and I have a product that is damaged/missing items?
If you purchased an Integy-branded item from a 3rd party seller (Amazon or eBay seller other than Integy, online hobby shop that goes through a distributor other than Integy direct) that is damaged or missing a component, please CONTACT THE PLACE OF PURCHASE and ask for an exchange or request a refund. We reserve the right to refuse replacement of missing items from products not sold directly through www.integy.com (or our Amazon or eBay stores) because we have no control over product handling.
11. What are "One-of-a-Kind, Scratch & Dent" items?
"One-Of-A-Kind, Scratch & Dent" listings may include items damaged in shipment, customer returns, one-of-a-kind items, or merchandise slightly used during research and development. Some items may be in brand new condition but have cosmetic packaging damage only, Some items may be used (with estimated age marked), and/or may not include everything in the regular retail package. All items are inspected and tested for functionality before being shipped. Any existing issues will be mentioned in the product description. Please note that all "One-Of-A-Kind, Scratch & Dent" are sold as shown, as-is, without any warranty, and all sales are final. Quantities are limited; once the item listed in this section is out of stock or sold out, it is gone. No returns or exchanges for items in this section.
12. What if I received the wrong item, color or quantity from your warehouse?
If there was a 'warehouse error" (i.e. wrong color shipped vs. color ordered, incorrect item or quantities, etc.) for orders made on www.integy.com or items purchased directly from Integy on eBay or Amazon (sold by Integy only, not third party sellers), we will gladly correct the error and get you the correct parts (or issue a refund if requested) as long as the incorrect items sent to you are returned to us in their original packaging (with header tag intact). You will have to send the incorrect products to us for an exchange. Contact us through our Online Ticket System and we will give you instructions and an RMA# to expedite the exchange process.
13. What happens when you get my item?
ALL RETURNS/WARRANTY CLAIMS SUBJECT TO INSPECTION PRIOR TO APPROVAL. Having an RMA# doesn't guarantee a refund/warranty if sent item is not as described. All incoming items will be visually inspected upon receipt for signs of repackaging, installation, or usage prior to the approval of any returns, warranty service, or product exchanges. All items must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). Items damaged during return shipping due to improper packaging will not be accepted.
14. Who pays for shipping?
The customer will be responsible for all incoming shipping and handling costs associated with any incoming returns/exchanges. Incoming shipping costs may be reimbursed, based on the type of return:
A. REGULAR CUSTOMER RETURNS : Upon receipt and approval of your return, Integy will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges.
B. RETURN FOR WARRANTY EXCHANGE: Upon receipt and approval of your warehouse-related return, Integy will replace or refund your purchase price. The cost of return postage will also be reimbursed to the customer by way of a STORE CRDIT CODE ONLY, upon request. No cash refunds for postage costs.
C. WAREHOUSE ERRORS/DAMAGED OR DEFECTIVE RETURNS: Upon receipt and approval of your warehouse-related return, Integy will replace or refund your purchase price. The cost of return postage will be reimbursed to the customer by way of a STORE CREDIT CODE ONLY, upon request. No cash refunds for postage costs.
All shipping reimbursements will be based on standard shipping rates from our warehouse to your address. We do not cover expedited shipping costs. The cost of return postage will also be reimbursed to the customer by way of a STORE CREDIT CODE ONLY, upon request. No cash refunds for postage costs.
15. When do I get my refund?
Refunds are processed Monday-Friday usually within 3-5 business days of receipt. Please allow 3-10 days for the refund to be completed. All returns are subject to approval. Any return/restocking fees associated with standard returns, refused packages or shipments marked return to sender will be deducted from the return. Refunds will be in the form of store credit ONLY - no cash refunds. Return postage credits are usually processed the same day of receipt. Return postage credit is reimbursed to the customer by way of a STORE CREDIT CODE ONLY, upon request. No cash refunds for postage costs.
16. Regarding bicycle-specific products (part #B1xxxx)
All cycling product info and sizing are based on manufacturer-published specifications. Cycling products are sold as-is and are not covered under Integy warranty or Replacement Plan policies, and are sold with the understanding that the buyer is responsible for the installation, adjustment, and usage of any cycling products purchased from Integy. No tech support (other than item specifications) is available for cycling products.
We reserve the right to accept/deny return requests.
To initiate a return/exchange, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System.
