30-DAY RETURNS POLICY
Our 30-day Return Policy is explained below.
Brand new, unopened items purchased from our website may be returned within 30 days from the date of purchase for store credit only.
Opened package returns of unused items will be visually inspected upon receipt; if there are no indications of repackaging, attempted installation, or usage of the product, then the opened package return will be approved. Open package returns will be refunded via store credit only.
The customer is required to take care of any return costs; we do not provide re-paid shipping labels for returns. No returns will be accepted beyond the initial 30-day return window (regardless of product condition). All items must be return shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). We do not send back any non-returnable items sent to us unless customer prepays for return postage.
All returns, if approved, may be assessed an additional 10% restocking fee, which will be subtracted from the total refund amount. We do not refund any shipping charges for returned items that are not a warehouse error and/or approved warranty claim. Store credit will only be issued once the product has been received and approved. Store credits are processed within 1-2 business days of approval.
All refunds are via store credits only. Store credits can only be applied to future orders for parts that are in stock and available at the time an order is placed. Store credits cannot be retroactively applied to already existing orders. Store credits cannot be used as back order payments.
RETURN EXCEPTIONS
Please note that returns are not accepted for:
For the RETURN FORM, click here to download (.pdf)
FOR INTEGY PRODUCTS NOT PURCHASED ON WWW.INTEGY.COM
THIRD-PARTY RETAILER REFUNDS
We do not issue any refunds for parts purchased from a third-party seller; for third-party returns you will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from.
EXCHANGE POLICY
We do not do product exchanges; Simply return the item for store credit, and then you can purchase the new item you want.
RETURN TO SENDER / RTS PACKAGES
Shipments that are returned to our warehouse as "Return To Sender" regardless of reason are refundable via store credit only.
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The Returns & Exchanges policy shown here is the most current and active policy for www.integy.com, and supersedes any previous policy terms (printed or stated elsewhere online). All returns will be subject to the current policy at the time a return is submitted, regardless of the item date of purchase.
