ALERT: DUE TO COVD-19 RELATED CIRCUMSTANCES BEYOND OUR CONTROL, WE HAVE MODIFIED OUR SALES TERMS, ORDER PROCESSING, SHIPPING, RETURNS, AND WARRANTY POLICIES UNTIL FURTHER NOTICE
30-DAY LIMITED WARRANTY
Integy offers a 30-day Limited Warranty Policy to the original purchaser for the repair or replacement of Integy-branded products* due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. This means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered – not parts damaged after being used. The limited warranty only applies to:
- Integy-branded products purchased directly from our website, Amazon store, or eBay store
- Integy-branded products purchased from an authorized reseller of Integy.
- Products purchased within 30 days of the sale date
- Products claimed by the original end-user (customer)
For the warranty claim form, click here to download (.pdf)
ITEMS NOT ELLIGIBLE FOR WARRANTY
Items that are not covered by our warranty policy are listed below:
- Items that show signs of installation, assembly, modification, and/or usage.
- Chemical or liquid items such as shock oils, diff fluids, grease, etc.
- Opened box ARTR / RTR vehicles
- Items sent beyond 30 days from the order date.
- items not purchased from the Integy website, Amazon store, or eBay store.
- Items not purchased from an authorized 3rd-party reseller.
- Items listed in the “one of a kind, scratch/dent” category.
- Third party branded products*
Our limited warranty is a repair or exchange on a send-first basis. The customer is required to take care of any incoming shipping and handling fees. Standard shipping fees (equal to what our cost is to ship to your location) will be reimbursed through store credit if the warranty claim is accepted. All items sent to us will be subject to a warranty inspection before any action is taken. We do not accept just photos for warranty claims.
Accepted warranties will be repaired or replaced at our expense. Item substitutions or store credit may be offered if the original item is discontinued or out of stock, at our discretion. Our warranty exchange only applies to identical components. We do not issue any refunds for warranty claims, but we may offer store credit depending on replacement product availability.
Warranties are processed Monday-Friday usually within 3-5 business days of receipt. All warranties are subject for approval upon receipt. All Warranty returns will be shipped to the original order shipping address we have on file.
If a warranty is denied, customer will be contacted about a Replacement Plan offer and/or other possible resolutions. We do not send back any denied warranty claim items unless customer pays for return postage.
3RD PARTY BRANDED PRODUCTS
*Products sold through this website that do not bear the Integy brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. The Integy 30-Day Limited Warranty does not apply to products that are not Integy-branded, even if packaged or sold with Integy products. Please contact the manufacturer directly for technical support and warranty service.
ALL WARRANTY CLAIMS SUBJECT TO INSPECTION PRIOR TO APPROVAL.