COVID-19 INTEGY STATUS UPDATE:
Note that due to the current COVID-19 Pandemic, our Ordering and Shipping policies listed below are affected and have required temporary modified policy changes until further notice.
For complete policy modifications and details please go to our GET HELP page.
30-DAY LIMITED WARRANTY POLICY
1. What is your warranty policy?
Integy offers a 30-day LIMITED WARRANTY for the repair or replacement of Integy-branded products due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. This means products that are manufactured wrong such as missing threads, non-fitting tool tips, or parts that arrived to the customer that show damage are covered.
Warranty coverage is 30 days from the date of purchase - not date the package was first opened.
Please note that some items (shocks, gearboxes, axles, etc.) are assembled for packaging purposes only, and may require standard prep before installation, such as shimming for proper alignment, checking tightness of all components and fasteners, anti-seize or grease between any metal-to-metal contact, and liquid thread lock for all critical metal-to-metal fasteners. DO NOT JUST INSTALL THE ITEM AND ASSUME THAT IT IS SET CORRECTLY OUT OF THE PACKAGE. Check, adjust, and set/reset all new items when taken out of the package! Failure to do so is not a warranty-related incident.
2. How does the warranty process work?
Our limited warranty is a repair or exchange on a send-first basis; all warranty claims require the customer to send us the item(s) that the warranty is being claimed for. All items sent to us will be subject to a warranty inspection before any action is taken. We do not do "trade-ups", substitution for discount, or warranty returns for non-identical items. We do not accept just photos for warranty claims. Our warranty exchange only applies to identical components.
3. Do I qualify for a warranty claim?
To qualify for a warranty claim, you must be the original purchaser on record, the claim must be made within 30 days of purchase, and have had purchased the Integy-branded product from the following places:
A. Our www.integy.com Web Store
B. The Integy store on Amazon.com
C. The Integy store on eBay.com
D. An authorized Re-seller of Integy products*
4. What if I purchased an Integy product through a hobby shop/different seller?
Our warranty only applies to products purchased directly from the Integy web store, the Integy Amazon store, the Integy eBay store, or authorized re-sellers (who have a dealer account with us). If you did not purchase from an authorized reseller, we advise the buyer to contact the seller first for an exchange or refund. ALL PURCHASES FROM THIRD PARTY SELLERS MUST BE SENT TO OUR WAREHOUSE FOR WARRANTY SERVICE.
All Integy products purchased from third party and/or unauthorized resellers are not covered under warranty, but are eligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.
5. How do I initiate a warranty claim?
Before you send anything, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. For the fastest response, please include the following information in the ticket:
A. Your name (first and last)
B. Your complete shipping address (formatted correctly, please)
C. The part number of the item (Integy part#) you wish to exchange
D. Proof of purchase via Order ID number (16-digits) or Invoice number (6-digits)
E. Describe the warranty situation
Once our staff assesses the situation, they will instruct you on how to proceed and issue you a Return Material Authorization number ("RMA#") to use along with the product(s) being sent to us.
6. Can I just return an item under warranty for a refund?
No, we do not issue refunds for warranty claims. Please see the Returns & Exchange page for more information.
7. Who pays for shipping for my warranty claim?
We do not do prepaid labels - the customer will be responsible for all shipping and handling costs associated with any incoming warranty claims/warranty returns. Warranties are processed Monday-Friday usually within 3-5 business days of receipt. All warranties are subject for approval upon receipt.
If an item sent is determined to be defective (and thus covered under warranty), we can provide shipping cost compensation by request, based on the cost it takes to ship the item to your location. Compensation will be in the form of an online coupon code only - no cash/credit compensation for shipping costs. Outgoing shipping of a warranty item (back to you) is on us. All Warranty returns will be shipped to the original order shipping address we have on file.
8. What happens when I send an item in for a warranty claim?
ALL RETURNS/WARRANTY CLAIMS SUBJECT TO INSPECTION PRIOR TO APPROVAL. Having an RMA# doesn't guarantee a refund/warranty if sent item is not as described. As it is a "warranty claim" first your item will be inspected to determine if it actually qualifies for a warranty. If the item qualifies for a warranty, the item will be repaired or replaced at our discretion. If the item does not qualify, we will contact you with a Replacement Plan offer and/or other possible resolutions.
9. What if the item submitted for a warranty is out of stock or discontinued?
If you are claiming a warranty for a part number that is out of stock, your warranty will be delayed until we receive a restock of that specific part number from the factory. We may alternatively offer store credit in the form of an online coupon code (optional at our discretion) as a warranty solution - but you will still be required to send in the defective items first. Web store coupon codes can only be used for web store orders only (they cannot be use for Replacement Plan sales.) No cash refunds. No cash returns for warranty items. Please note that there are no upgraded shipping options for any warranty merchandise.
Our limited warranty only applies to current items in the web store; if a part number has been discontinued, we cannot provide an exchange for a discontinued item, since there is no more product available for replacement. If the product was purchased directly from our web store, we may be able to provide an alternate part if available, and/or a store credit in the form of an online coupon code, at our discretion.
10. What if the item is a 3rd-party branded product?
Warranty claims for third party branded products (1up Racing, Ride RC, 3Racing, G.T. Power, FlySky, Hobbywing, SPECS, Street Jam, SkyRC, Toro, etc.) should be brought to the attention of the third party manufacturer directly. We are not responsible for warranty claims for third-party brands sold in our web store. If you need contact information for third-party products, please contact us for more information.
11. What if the item I received from you is damaged or has missing components?
If you purchased an Integy-branded item directly from us and it arrived damaged and/or missing a component, STOP IMMEDIATELY and contact us. Do not attempt to install the item! Depending on the situation we may be able to provide you with the missing parts, or in the case of a defective item we may have you send the product back to us for a brand new replacement under our Limited Warranty policy.
12. Can you send me a replacement part first, then I'll send you the part being claimed under warranty?
Sorry, but our limited warranty is a repair or exchange on a "send-first" basis; all warranty claims require the customer to send us the item(s) that the warranty is being claimed for so that we can take a look and determine the warranty status and resolution. We do not send out replacement parts until after we have time to inspect and clarify the item being warrantied.
13. Are pre-owned items covered under warranty?
Our warranty only applies to the original purchaser of the Integy product. All warranty claims will be verified through sales record.
14. What if I need a replacement for a part that's not covered under the warranty?
Integy products that fall outside of the Limited Warranty policy are still eligible for replacement under our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.
15. What is not covered under warranty?
Our limited warranty does not apply to products that break when they are being used, especially in a competition environment. There is a misconception that if something breaks when it is being used, that it is automatically "defective"; but the reality is that things happen - even during normal usage - that can cause a product failure; when a product fails it does not automatically mean that the product was defective. Situations not covered under warranty include:
A. ITEMS PURCHASED USED, OR FROM 3RD PARTY SELLERS
Our warranty only applies to brand new products purchased from the Integy web store, the Integy Amazon store, the Integy eBay store, or authorized resellers. Products purchased from third party and/or unauthorized resellers are only elligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.
B. NORMAL WEAR AND TEAR ITEMS
Products subject to "normal wear and tear" are not covered under warranty. This includes:
- Wheels, tires, snow tracks or wheelie bars already installed and used on the vehicle
- Drive train components such as gears, drive shafts, etc. already installed and used
- Items used in racing or any competitive environment
- Tool tips broken while being used
- LiPo or NiMH batteries that have been connected to a charger
C. ITEMS “ONLY USED FOR ___ AMOUNT OF TIME”
Time of operation during normal usage before a part fails does not automatically indicate a defect. Once an item is removed from the package and installed and used, it is no longer "brand new". After an item is used there is n oway to determine if damage was caused by usage or because there were defects in production for that part. A real world example of this is if you buy a brand new car from the dealer, drive off the dealer lot, and run over a nail and get a flat tire. Was the tire defective? No, because the cause of the failure was running over the nail during normal usage. If the tire was losing air before even being used on the road, that is a different story. This is the real world, nothing is perfect, and sometimes things happen, but we will do our best to offer a solution.
D. INSTALLATION OR HARDWARE ERRORS
Any vehicle or product damage caused by error of assembly, installation, adjustment and/or lack of maintenance is not a defect; if you have any reservations about installing one of our products, please seek the aid of a professional or your local hobby shop. If you encounter a hardware-related issue, this may or may not be covered depending on the situation. Any hardware-related issue may require the customer to send the entire product to us for replacement/modification/repair. Stripped hardware is not covered under warranty; we can provide replacement hardware in most situations, for a separate fee (minimum $5 USD).
E. TOOL AND NUT DRIVER TIPS
Tool tips broken while being used are not covered under warranty unless the tool tip was defective out of the package i.e. tip not shaped correctly, wrong-size tip, or mis-formed tip. All of our hex-driven tool tips are designed to be used with NON-POWERED handles only! Many hex tool tips used in RC are sized and very small (i.e. 1/16", 1.5mm, 0.005") and are not meant to be torqued at a constant rate for an extended amount of time (like what a power driver would provide). Our tool tips are not designed to be used with electric drivers, powered drills, etc. and are not covered under warranty if used with a powered handle. However, broken tool and nut driver tips are eligible for replacement under our Integy Replacement Plan; please got to our Replacement Plan page for more info.
F. FORCED-FIT / SELF REMEDY OR USER-MODIFIED ITEMS
Products that have been used for any reason other than its original, intended purpose including products specified for one fitment but used for a different vehicle are not covered under warranty. Likewise, products that may have a production issue or defect but are "remedied" or modified by the purchaser in an attempt to install the product is not covered under warranty. Any product that has been permanently altered, modified, or have had material removed by the user is no longer are covered under warranty. If you encounter a problem with a part out of the package, let us know right away. If you continue to attempt to install, modify or make repairs to a damaged product yourself then you acknowledge that you are accepting the product as-is.
G. PRODUCTS USED ON MODIFIED VEHICLES OR IN CONJUNCTION WITH OTHER 3RD PARTY PARTS
Our products are designed and tested for use with the factory OEM stock vehicle branded parts. Any vehicle that has been previously modified with aftermarket parts (ours or 3rd-party) is no longer considered a "stock" vehicle. Modified parts may introduce conditions that can vary compared to stock part compliance. Any warranty claims for an Integy product that has been installed onto a previously modified chassis may or may not be covered under warranty, and will be decided on a case-by-case basis at our discretion.
H. ANY PRODUCTS LISTED IN THE "ONE-OF-A-KIND, SCRATCH & DENT" CATEGORY
"One-Of-A-Kind, Scratch & Dent" listings may include items damaged in shipment, customer returns, one-of-a-kind items, or merchandise slightly used during research and development. Some items may be in brand new condition but have cosmetic packaging damage only, Some items may be used (with estimated age marked), and/or may not include everything in the regular retail package. All items are inspected and tested for functionality before being shipped. Any existing issues will be mentioned in the product description. Please note that all "One-Of-A-Kind, Scratch & Dent" are sold as shown, as-is, without any warranty, and all sales are final. Quantities are limited; once the item listed in this section is out of stock or sold out, it is gone. No returns or exchanges for items in this section.
16. What if an Integy part is incompatible with my non-stock aftermarket part?
Integy-branded items are designed and tested to be compatible with the vehicle's OEM parts but may not be compatible with other branded aftermarket parts. We do not guarantee compatibility with vehicles using third-party branded products, nor are our parts covered under warranty if they are not compatible with other aftermarket parts.
17. How do I get warranty service for a 3rd-party branded product?
Warranty claims for third party branded products (3Racing, G.T. Power, FlySky, Hobbywing, SPECS, SkyRC, Toro, etc.) should be brought to the attention of the third party manufacturer directly. We are not responsible for warranty claims for third-party brands sold in our web store. If you need contact information for third-party products, please contact us for more information.
18. What is the warranty policy for batteries?
If a battery does not take a charge out of the package, it may be covered under warranty - but any battery that successfully takes a charge upon first usage is considered good; we cannot be held responsible for any issues that arise due to how a customer charges, uses, stores, maintains any battery pack sold by us.
19. What if an Integy part is a different shade of color compared to other Integy parts?
We carry thousands of anodized alloy parts, and for the most part the colors specified (i.e. "red", "gunmetal", etc.) match or are very close to each other in terms of color shade, but the reality of anodizing is that it is almost impossible to match every production run exactly as the last. The anodizing process does not allow for the exact matching of a color since most of the colors are produced based on the length of time the material is set into the anodizing bath. Chemicals influence the difference between "clear anodized" and "black" - and the color shade is based on the length of time the item is left to setup in the chemical tank. This process can thus produce many "shades" along the same rainbow of the basic color. Variations in color shade can be attributed, but not limited to the following factors:
A. MATERIAL CONTENT
The exact aluminum alloy content of the part being anodized may cause some variations in color. Some aluminum parts are made of a different alloy depending on what their particular use might be.
B. AMBIENT CONDITIONS
The current ambient conditions (temperature, humidity) of the anodizing facility the day that the part is anodized can cause variations in color.
C. PLACE OF MANUFACTURE
Our parts are manufactured at more than just one factory; the procedure that each factory uses to anodize parts can vary, thus causing variations in color. Also - even if a part number is produced in the same factory, the difference between anodizing those parts today and anodizing a new batch in 2 months can cause variations in color.
Because of the above, we cannot guarantee 100% that all anodized colors of a particular shade will match 100%. For example: not all "blue" products will be the exact same shade of blue as other products; this is why we color-correct our website photos as best as we can to accurately reflect the actual color/shade of the parts that are being sold. Thus, what is shown in the product photo (including the shade/color) is as accurate as possible to the real world color of the part.
Variances in color are not covered by warranty, but are eligible for our standard Return Policy, if qualified (please go to our Return/Exchange Policy page for more info.
20. What if there is outside damage due to a defective Integy product?
Integy will not be liable for special, indirect or consequential damages, losee of profits or production or commercial loss in any way connected with the product. Further, in no event shall the liability of Integy exceed the individual price of the product on which liability is asserted. As Integy has no control over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting damage or injury. By act of use, setup, or assembly the user accepts all resulting liability.
If you as the purchaser or user are not prepared to accept the liability associated with the use of this product, you are advised to return this product immediately in new and unused condition to the place of purchase.
REPAIR REQUESTS (NON-WARRANTY)
21. Can I get my Integy product repaired?
If you wish to send your Integy-branded product in for repair, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System and request an RMA# for a repair. If we determine you can send the item in, an RMA# and instructions for the packaging will be given to you.
Upon receipt of your item(s), an Integy tech will inspect your product(s) and will determine if your item can be repaired. if there are any costs for repair (replacement parts or components, etc.) the customer will be contacted with a repair quote. All repair quotes must be paid through Paypal only.
If the customer refuses any offer for product repair or replacement (under our "Replacement Plan upgrade"), the customer will be responsible for all shipping and handling costs associated with any item returns.
If a replacement is desired, depending on the part you may be elligible for our Integy Replacement Plan; more information on our Replacement Plan can be found by clicking here.
22. Regarding Bicycle-Specific Products (part #B1xxxx)
All cycling product info and sizing are based on manufacturer-published specifications. Cycling products are sold as-is and are not covered under Integy warranty or Replacement Plan policies, and are sold with the understanding that the buyer is responsible for the installation, adjustment, and usage of any cycling products purchased from Integy. No tech support (other than item specifications) is available for cycling products.