1. Accuracy of Website Photos, Descriptions, and Specifications
All prices, pictures and descriptions on this site and all other Integy Inc. publications are subject to change. In the event of typographical errors on our site or in our publications, Integy Inc. reserves the right to cancel or refuse orders at its sole discretion. Any typos or incorrect information on our website with regards to product descriptions will be corrected when discovered, and we will offer a solution for the error and/or refund the customer for any unused items that are incorrectly described. Typos cannot be used as a basis for an exchange, warranty or refund unless approved by Integy.
Note that we are in the process of updating item descriptions for all of our products. Some descriptions are from factory-generated text, and may be generic "canned" descriptions that are not accurate until our warehouse staff updates the text based on actual item inspection.
2. Limited Liability
Integy accepts no liability for any damage to the vehicle where an Integy product was used or installed (defective or not), any consequential damage to other items, inconvenience or injury incurred by the user, any loss of time or any costs associated with determining the source of product problems, or any loss of time or any costs incurred while removing, servicing or installing Integy products. If you experience difficulty during the installation or subsequent use of an Integy product, please seek advice from your local hobby shop. You can also use our online support ticket system for additional assistance. All warranties apply only to the original end user customer of the product for so long as the original end user customer owns the product. The limited warranty is non-transferable.
Most of our products do not include instructions, and are meant to be completely installed by an experienced hobbyist; this includes assembly/disassembly, set-up and adjustment, and maintenance. If you are unable to assemble / install a product, please consult your local hobby shop for assistance.
Any repair/replacement claim for third-party branded items sold by Integy will, at the sole discretion of Integy, be eligible for replacement only. Integy reserves the right to offer a substitute product which is not available (not in stock) or no longer available (discontinued) with a product of comparable value and function.
Non-Integy branded rechargeable batteries, chargers, and related products are covered by warranties of the original OEM battery manufacturers. Integy has no control over exactly how the battery products and chargers are used and therefore we can only provide you with the best information available at the time of sale. Users must accept the risks involved associated with using, storing, and charging these types of batteries. Not all Ace, VB, GT, Imax, Intellect, IP, EP, GP & Eagle battery products are sold through Integy in the U.S. Batteries and electronic items found to be purchased through another source will not be accepted for warranty claim.
Integy products are not authorized for use as critical components in life support equipment or for applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. Integy shall not be held liable for the death of any person or any loss, injury or damage to persons or property by use of products used in applications including, but not limited to: military or military-related equipment, traffic control equipment, disaster prevention systems and medical or medical-related equipment. If such use is intended, contact Integy for components suitable for such applications.
Integy's total liability under this or any other warranty, express or implied, is limited to repair, replacement or refund for the product(s) in question. Repair, replacement or refund is the sole and exclusive remedies for breach of warranty or any other legal theory. to the fullest extent permitted by applicable law, Integy shall not be liable to the purchaser or end user customer of a Integy product for any damages, expenses, lost time, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use the Integy product, even if Integy has been advised of the possibility of such damages. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Our limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.
With regards to citizens of countries that are members of the European Union, if this product is purchased by a consumer and not in the course of a business, this warranty shall not affect your statutory rights as a consumer. This disclaimer does not purport to limit or exclude Integy's liability for death or injury caused by its negligence or for fraudulent misrepresentation.
3. Limits of Responsibility
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale unless a reseller account is setup for you already. Any consequences arising out of the resale of merchandise purchased from Integy Inc. is the responsibility of the seller, not Integy Inc.. Integy Inc. may revoke the ordering privileges of customers commercially reselling our products without prior notice.
We reserve the right to limit quantities and discounts. Also, please note that most items we offer are intended for use originally in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. Integy Inc. cannot provide CE certification documentation.
4. Fraud Protection
To help deter credit card thieves from using stolen credit card information on our site, our policy is to only ship to addresses that are attached to the payment method. In other words, your shipping and billing addresses must be identical. For customers who wish to ship to addresses other than their credit card/PayPal billing address, we suggest that they notify their credit card company of any alternate shipping address BEFORE they place an order with us. This is a standard process, and your credit card company should be happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. We reserve the right to delay, decline, or cancel any orders that do not have matching billing and shipping addresses, without prior notice.
Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.
5. Privacy Statement
Integy Inc. is a firm believer in the protection of its on-line customers' privacy. We have implemented a number of procedures and policies which are designed to protect your personal information while using our on-line services. Our site uses an on-line ordering system for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to bill the user for products and services. If you choose a third-party billing option, financial and personal information will be provided to the billing company.
We use your IP address to help diagnose problems with our server, administer our Web site and to provide security. Our site uses "cookies" to keep track of your shopping cart contents.
Whenever sensitive personal or financial information is transmitted, it is sent via a secured connection directly to our mainframe computer using secure sockets layer (SSL) technology. This is the most successfully used method of ensuring private, secure transmission of personal information over the Internet.
E-mail addresses are collected only for the purpose of contacting you in the future. We will not sell or rent your e-mail address to other companies or individuals.
We do not collect the personal information for children under the age of 13. We are prohibited from conditioning a child's participation in an activity on the child disclosing more personal information than is reasonably necessary. In cases where we have inadvertently collected personal information of a child, the parent can always review this information, choose to have this information deleted from our records and refuse to permit further collection or use of this information.
We do occasionally share portions of our customer postal mailing list with trusted and approved high-quality companies. We choose these companies on a very high standard and will only allow postal mailings for offers which we feel you may be interested in. We never sell or rent e-mail addresses, phone numbers or financial information.
6. Credits & Balance Dues, Charge Backs
Some pre-approved returns that fall outside of policy may be limited to merchandise credit only. Any credit not redeemed nor refunded within a one-year period will be expired. Any outstanding balance dues will be applied to your next order. We cannot give credits for merchandise unless we have proof of official receipt. (Invoice from Integy Inc. directly, not an invoice from another seller) Any charges Integy Inc. incurs as a result of a refused shipment will be adjusted from the return credit.
Any credits left on your account with us (with the exception of orders paid for by PAYPAL can be used toward a future order. At your request, we will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account. We will only credit the original credit card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements.
When merchandise is purchased with a promotional discount based on the overall amount of the order, the discount may no longer apply once merchandise is returned. The result will be a charge back for the promotional discount. This can affect the credit given or be placed on your Integy Inc. account as a balance due.
Additional policies may exist. Policies are not limited to those on this page. Please contact us if you have any questions.