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Item Returns, Warranty, and Replacement Plan

This page covers our return/exchange policy, our limited warranty terms, and the Integy Replacement Plan. If you have a problem with an Integy product, please review the terms below so that you can select which method fits your situation the best. If you need further assistance, contact us using our online ticket system.

Returns Policy
THE PLACE OF PURCHASE IS RESPONSIBLE FOR YOUR REFUND! We are not accountable for refunding purchases made from places other than the web store. For items purchased directly from our web store, we accept returns within 30-days of the time of purchase for items in original, unused condition only. No exceptions.

Any items that show signs of use will not be eligible for a refund. All items must be returned in their original packaging (with tags) with no signs of wear, use or installation. All items to be returned must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). Please do not use the original packaging as the shipping box. Items damaged during return shipping due to improper packaging will not be accepted.

When you return your purchase within 30 days of the purchase date you will receive a full refund for the price of the item(s) pending the return meets all of the guidelines above. Any returns received after the 30-day period or without a Return Authorization will not be eligible for a refund.

To send an item to us for a return or exchange, see the "How Do I send An Item?" section below.

Warranty: Exchange Policy
Integy offers a limited 30-DAY WARRANTY EXCHANGE from the date of purchase (not the date of actual installation or first use) for the repair or replacement of Integy-brand products due to DEFECTS IN MATERIALS AND/OR WORKMANSHIP ONLY. Proof of purchase in the form of a receipt (if purchased directly from an authorized retailer) or an invoice number (if purchased directly from Integy) is required for warranty claims. All warranty exchange claims require the customer to send us the items to be exchanged. All items sent to us will be subject to a warranty inspection before any action is taken. This warranty is only for products that are defective from the factory - not for products that break when they are being used.

There is a misconception that if something breaks when it is being used, that it is automatically "defective"; but the reality is that things happen - even during normal usage - that can cause a product failure; when a product fails it does not automatically mean that the product was defective. A real world example of this is if you run over a nail and get a flat tire on your passenger car. Was the tire defective? No, because the cause of the failure was running over the nail during normal usage.

To send an item to us for a warranty exchange, see the "How Do I send An Item?" section below.

Warranty: Exceptions
Wear and Tear Products that did not break or fail because of a manufacture defect, products used in races or a competitive environment are also not covered under warranty, and products subject to "normal wear and tear" such as worn down wheels or tires, gears and drive shafts, tool tips worn down from normal use, used LiPo batteries, etc. are also not covered under warranty. Discontinued products cannot be replaced under warranty. Warranty claims for third party branded products (3Racing, G.T. Power, etc.) should be brought to the attention of the third party manufacturer directly.

Other Situations that Void the Warranty Any damage caused by error of assembly, installation, adjustment and/or lack of maintenance; any components or parts that are lost or damaged during normal usage, crashing, or racing; products that have been permanently altered, modified, or have had material removed; products that have been used for any reason other than its original, intended purpose; products purchased from an unauthorized distributor and/or unauthorized reseller; products with a different shade of color due to different production runs. In addition, please do not attempt to remedy defects yourself as doing so means you accept the item as-is and you void any warranty thereafter.

Warranty: Repair vs. Replacement
Some items (chargers, cooling systems, etc.) may be repaired instead of replaced under warranty at our discretion. We accept non-warranty repair requests at a flat rate of $45 per repaired item. All repairs are handled as product exchanges, and must be pre-approved by our staff. To request a repair, see the "How Do I send An Item?" section below.

How Do I Send An Item?
Before you send us anything, you must start a ticket through our online ticket system. For the fastest response, please include the following information in the ticket:

1. Your full name
2. Your complete shipping address
3. The part number of the item in question
4. Proof of purchase (or Integy invoice #)
5. A short explanation of the situation (why are you sending us a product?)

Once our staff assesses the situation, we will instruct you on how to proceed; if a product needs to be sent to us, we will issue you a Return Material Authorization number ("RMA") to use along with the products being returned to us.

Shipping fees associated with the order will not be refunded. Customers are responsible for all shipping and handling costs associated with any returns/exchanges. Any fees associated with refused packages or shipments marked return to sender will be deducted from the return. Returns are processed Monday-Friday usually within 3-5 business days of receipt.

Integy Replacement Plan
Broken, worn down products, missing components, and anything else that is not eligible for a warranty can be replaced for a discounted price (from MSRP) under the Integy Replacement Plan. The replacement plan applies to all Integy-branded products only. Spare parts (lost components, etc.) may also be available (stock pending).

To initiate a product replacement, begin by using our online ticket system. For the fastest response, please include the following information in the ticket:

1. Your full name
2. Your complete shipping address
3. The part number of the part you are replacing
4. Proof of purchase (or Integy invoice #)
5. A short explanation of the situation (why are you sending us a product?) 6. Your valid PAYPAL address

If we do not have any questions regarding the replacement, we will reply with a price quote and a PayPal request to the address you gave us. Once payment is made and confirmed, we will ship the replacement part out to you.

Please note that the only available method for payment is through PayPal request. We cannot do credit card transactions for the Replacement Plan. Once a Replacement Plan ticket has been initiated, we will only hold a replacement product for 48 hours after the PayPal request is sent; non-responses to PayPal requests 48 hours after the request was sent will cancel the parts reservation, and you will have to submit a new Replacement Plan ticket.

Older items (updated, discontinued) may be replaced with slightly different versions of the same item while retaining the same part number; this occurs if the part has had a running change in production, is no longer available, or has been updated. In this case we reserve the right to exchange the old part with our most current version of that part number. In some cases the part might look slightly different or have cosmetic differences (color shade or surface texture), but mechanically the part will still function identical (if not improved) to the original item. In situations like this we will inform the customer beforehand.

Damaged/Missing items
Please thoroughly check your orders once you purchase/receive it. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you purchased an Integy item that is missing a component from an authorized dealer/hobby shop, you must CONTACT THE SELLER FIRST for an exchange (for a complete packaged item) or request a refund from the seller. If you ordered a product directly from the www.integy.comweb store and it is missing a component, you must contact us within 7 days of receipt to get a replacement.