Limited Warranty Statement
Limited Warranty and Replacement Policy as of March 21, 2014
What is Covered Under Warranty
Unless specified elsewhere here, Integy, Inc. ("Integy") offers a 30-day warranty from the date of purchase (not the date of actual installation or first use) for the repair, replacement, or store credit of Integy-brand products due to defects in materials and/or workmanship only. Proof of purchase in the form of a receipt (if purchased directly from an authorized retailer) or an invoice number (if purchased directly from Integy) is required for warranty claims.
What is Not Covered Under Warranty
The following situations void the warranty of an Integy product:
- damage caused by error of assembly, installation, adjustment and/or lack of maintenance*
- products that have the original identification information altered, modified, removed
- products that have been used for any reason other than its original, intended purpose
- products being used with other non-Integy aftermarket parts
- products purchased from an unauthorized distributor and/or unauthorized reseller
- products damaged through usage with insufficient or excessive electrical current/voltage
- products that have been discontinued and/or are not listed on our website
- third party brands such as (but not limited to) 3Racing, G.T. Power, StreetJam, etc. **
- third party battery and charging products (ex: Ace, VB, Imax, Intellect, IP, GP, etc.) ***
Crashing, Racing, and Normal Wear and Tear
Products damaged due to crashes, rollovers, or in extreme stress conditions (ex: jump 20-feet into the air and land on flat asphalt) that did not break or fail because of a manufacture defect - and thus are not covered under our warranty. Likewise, use of products in races or competitive environment is not considered as "normal wear and tear" and is not covered under warranty. Products subject to "normal wear and tear" are not covered by the warranty; examples of this include worn down wheels or tires, gears and drive shafts, tool tips worn down from normal use, used Li-Po batteries, etc.
The warranty is for products that are defective from the factory - not for products that break when they are being used. There is a misconception that if something breaks when it is being used normally, that it is automatically "defective"; but the reality is that things happen - even during normal usage - that can cause a product failure; when a product fails it does not automatically mean that the product was defective. A real world example of this is if you run over a nail and get a flat tire on your passenger car. Was the tire defective? No, because the cause of the failure was running over the nail during normal usage.
That said, even if your product does not meet the requirements for our regular warranty coverage, it will still be eligible for similar replacement service under our replacement plan (see below.)
Integy Replacement Plan
We offer a Lifetime Replacement Plan for Integy-branded products, which include: LiPo batteries, alloy wheels, alloy parts, graphite parts, setup tools, pinion and spur gears, clutch bells, tool bits, motor lathes, tire truers, servos, ESCs and battery-related products. In other words: If you bend it, break it, drop it, or break off a screw in it, install it wrong, or lose it - we can replace it for a fraction of the retail cost. It doesn't matter if you jumped your monster truck off the roof, overcharged your battery or your rock crawler accidentally fell off a cliff - we'll help you get it back on the road. Simply contact us using the online support ticket system, mention the Replacement Plan and describe the product damage (photos may be requested) and we will instruct you on how to proceed. Please note that if your parts are no longer available, discontinued, or out of stock, we may substitute similar items based on what is currently in stock.
How To Claim a Warranty / Replacement Plan
To initiate a warranty claim or replacement plan, return a defective product to the authorized Integy dealer or distributor from which you purchased the Integy product. Please confirm the terms of your dealer's or distributor's return policies prior to returning the product. Some resellers will not accept returns of electronics items. If this is the case, then you can also contact us using our online support ticket system. In your ticket, please make sure you describe the product damage in detail (photos may be requested). From there we will instruct you on how to proceed and issue you a Return Material Authorization number ("RMA") to use along with the products being returned to us.
The customer will be responsible for any applicable shipping charges for the return of the defective product(s) or any product(s) being sent to us for replacement. Send your product (along with proof of purchase) freight-prepaid and insured to: Integy Inc., Customer Service, 4010 Valley Blvd #110, Walnut, CA 91789, USA. Products shipped to the warehouse must be properly packaged to prevent damage in transit. We will not be liable for poor packaging and/or lost or uninsured products.
Don't forget: you must include the Integy RMA number prominently displayed on the outside of your package! If you send your product to the warehouse without the RMA number prominently displayed on the outside of the package, processing will be delayed. Please note that the returned product will become the property of Integy. Repaired or replacement products will be shipped back to the customer at Integy's expense.
Repair vs. Replacement
Electronic items such as chargers and dischargers will be repaired or replaced if found defective and under warranty; we charge a flat rate of $45 for non-warranty repairs. The customer must send the unit to us, this allows our technicians a chance to inspection the defective part and proper adjustments will be in place to reduce future reoccurrence. When we are dealing with a more expensive item, often a small replacement piece can be sent to the customer without charge and this way, the service turnaround time is reduced.
Updated / Running Changes in Production
Older items (updated, discontinued) may be replaced with slightly different versions of the same item; this occurs if the part has had a running change in production, is no longer available, or is being warrantied after being discontinued. The part might look slightly different, but mechanically the part will function identical to the original warrantied item. In cases like this we will inform the customer first.
Item Description / Fitment / Photos / Packaging Information
Note that we are in the process of updating item descriptions for all of our products. Some descriptions are from factory-generated text, and my be generic "canned" descriptions that are not accurate until our warehouse staff updates the text based on actual item inspection. Therefore, any typos or incorrect information on our website with regards to product descriptions will be corrected when discovered, and cannot be used as a basis for a warranty or refund. Some parts include new hardware where applicable, but some parts are designed to use your original hardware and fasteners. Shimming may be required for perfect alignment and fitment. Some parts may require some permanent modification to the vehicle for fitment. Some parts may eliminate certain OEM features. Some item photos may not represent the current version due to running changes and updates from the factory; in most cases we will have the most accurate photo on our website. Before installation, please check metal-to-metal fasteners for tightness, and use liquid threadlock when required, as some components are assembled for packaging purposes only. If you have any questions about parts fitment please feel free to contact us before purchase.
Legal Disclaimer / Extent of Liability
Integy accepts no liability for any damage to the vehicle where an Integy product was used or installed (defective or not), any consequential damage to other items, inconvenience or injury incurred by the user, any loss of time or any costs associated with determining the source of product problems, or any loss of time or any costs incurred while removing, servicing or installing Integy products. If you experience difficulty during the installation or subsequent use of an Integy product, please seek advice from your local hobby shop. You can also use our online support ticket system for additional assistance. The warranty applies only to the original end user customer of the product for so long as the original end user customer owns the product. This limited warranty is non-transferable.
* There are some installation instructions for our products available on our website at www.integy.com under the "Help" menu item. However, most of our products do not include instructions, and are meant to be completely installed by an experienced hobbyist; this includes assembly/disassembly, set-up and adjustment, and maintenance. If you are unable to assemble / install a product, please consult your local hobby shop for assistance.
** Any repair/replacement claim for third-party branded items sold by Integy will, at the sole discretion of Integy, be eligible for replacement only. Integy reserves the right to offer a substitute any product which is not available (not in stock) or no longer available (discontinued) with a product of comparable value and function.
*** Non-Integy branded rechargeable batteries, chargers, and related products are covered by warranties of the original OEM battery manufacturers. Integy has no control over exactly how the battery products and chargers are used and therefore we can only provide you with the best information available at the time of sale. Users must accept the risks involved associated with using, storing, and charging these types of batteries. Not all Ace, VB, GT, Imax, Intellect, IP, EP, GP & Eagle battery products are sold through Integy in the U.S. Batteries and electronic items found to be purchased through another source will not be accepted for warranty claim.
The foregoing is the complete warranty for Integy products and supersedes all other warranties and representations, whether oral or written. except as expressly set forth above, no other warranties are made with respect to Integy products and Integy expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non-infringement, merchantability or fitness for a particular purpose. All warranties, whether express or implied, are limited to the periods of time set forth above. Some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Integy products are not authorized for use as critical components in life support equipment or for applications in which the failure or malfunction of the products would create a situation in which personal injury or death is likely to occur. Integy shall not be held liable for the death of any person or any loss, injury or damage to persons or property by use of products used in applications including, but not limited to: military or military-related equipment, traffic control equipment, disaster prevention systems and medical or medical-related equipment. If such use is intended, contact Integy for components suitable for such applications.
Integy's total liability under this or any other warranty, express or implied, is limited to repair, replacement or refund for the product(s) in question. Repair, replacement or refund is the sole and exclusive remedies for breach of warranty or any other legal theory. to the fullest extent permitted by applicable law, Integy shall not be liable to the purchaser or end user customer of a Integy product for any damages, expenses, lost time, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use the Integy product, even if Integy has been advised of the possibility of such damages. Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.
With regards to citizens of countries that are members of the European Union, if this product is purchased by a consumer and not in the course of a business, this warranty shall not affect your statutory rights as a consumer. This disclaimer does not purport to limit or exclude Integy's liability for death or injury caused by its negligence or for fraudulent misrepresentation.