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Return & Exchange Policy

This page covers our return/exchange policy. If you need to return or exchange an Integy product, please review the terms below.

NOTE: THE PLACE OF PURCHASE IS
RESPONSIBLE FOR YOUR REFUND/EXCHANGE/CREDIT!

We are not accountable for refunds, parts exchanges, or store credit (full or partial) for parts that were purchased anywhere other than the following places:

A. Our www.integy.com Web Store
B. The Integy store on Amazon.com
C. The Integy store on eBay.com

If you did not purchase an item from any of the above, we do not issue any refunds, exchanges, or credits (warranty* is a different case) You will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from.

For Integy on Amazon.com / eBay.com Sales/Shipping/Returns/Tracking Only
Please use the Amazon Seller Contact System or the eBay Messaging System for anything related to sales, shipping, returns, or tracking of your purchase.

30-Day Return Policy (items purchased through www.integy.com)
No returns will be accepted for open-packaged items (clear bagged). No exceptions.
No returns will be accepted for open-boxed vehicle kits/RTRs. No exceptions.
No returns will be accepted after 30 days from order date. No exceptions.
No packages will be accepted without a Return Material Authorization Number (RMA#).

If you want to return a product purchased directly from us within the first 30 calendar days from the date of receipt (and there is no defect with the product), Integy will offer a refund* provided that the product is in its original, sealed and unopened packaging (with header tag intact).

Vehicle Kits/RTRs: Due to the nature of vehicle kits having numerous unmarked bags inside their boxes from the factory, vehicle kits (including pre-built ARTRs) are also not eligible for a return if the original box was opened.

All returns will be visually inspected upon receipt for signs of repackaging, installation, or usage prior to the issuance of any refunds. All items to be returned must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). Please do not use the original packaging as the shipping box. Items damaged during return shipping due to improper packaging will not be accepted.

*Upon receipt and acceptance of your return, Integy will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges for store credit in the form of an online coupon code. Web store discount codes and/or credit coupon codes can only be used for web store orders only (they cannot be use for Replacement Plan sales.) No cash refunds.

Reseller/Third Party Refunds, Exchanges, or Credits (not warranty-related)
We are not responsible for providing any refunds, parts exchanges, or store credit (full or partial) for parts that were not purchased from the Integy web store, Integy Amazon store, or Integy eBay store. If an order is returned to us by the post office for "delivery-related" reasons including:

- Cannot be Delivered
- Package Refused
- Return to Sender (RTS)
- Unclaimed Package

We can still issue a refund at the customer's request. However, the refund will be for the item purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other associated charges, at our discretion. Refunds will be issued in the form of credit returned, online discount code, or a combination of both. No cash refunds.

Wrong Color Shipped, Incorrect Quantities, etc. (Warehouse Shipping Errors)
If there was an error in shipping (wrong color shipped vs. color ordered, incorrect quantities, etc.) for orders made on www.integy.com or items purchased directly from Integy on eBay or Amazon (sold by Integy only, not third party sellers), please note the following:

No exchanges will be accepted for open-packaged items (clear bagged). No exceptions.
No returns will be accepted for open-boxed vehicle kits/RTRs. No exceptions.
No returns will be accepted after 30 days from order date. No exceptions.
No packages will be accepted without a Return Material Authorization Number (RMA#).

If you have a clear-bagged item that is incorrect and does not match the order invoice, DO NOT OPEN THE PACKAGE. If you open the package you are accepting the delivery as received, and no exchange will be allowed for different items.

How Do I Initiate A Return or Exchange?
Before you send anything to us, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. For the fastest response, please include the following information in the ticket:

1. Your name (first and last)
2. Your complete shipping address (formatted correctly, please)
3. The part number of the item (Integy part#) you wish to return/exchange
4. Proof of purchase via Order ID number (16-digits) or Invoice number (6-digits)

Once our staff assesses the situation, they will instruct you on how to proceed and issue you a Return Material Authorization number ("RMA#") to use along with the product(s) being returned/exchanged.

Customers are responsible for all shipping and handling costs associated with any incoming returns/exchanges. Any fees associated with refused packages or shipments marked return to sender will be deducted from the return. Returns are processed Monday-Friday usually within 3-5 business days of receipt. All returns are subject to approval.

30-Day Exchange Policy
NOTE: THE PLACE OF PURCHASE IS RESPONSIBLE FOR YOUR EXCHANGE! We are not accountable for exchanging purchases made from anywhere other than the following places:

A. Our www.integy.com Web Store
B. The Integy store on Amazon.com
C. The Integy store on eBay.com

If you did not purchase an item from any of the above, we may not grant a product exchange - you will have to request an exchange or refund from the place/seller you purchased the item(s) from.

NO EXCHANGES FOR OPENED PACKAGES. If you want to exchange a product purchased directly from us within the first 30 calendar days from the date of receipt (and there is no defect with the product), Integy will exchange the item for provided that the product is in its original, sealed and unopened packaging (with header tag intact). All returned items will be visually inspected upon receipt for signs of repackaging, installation, or usage prior to the approval of any exchanges. All items to be exchanged must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). Please do not use the original packaging as the shipping box. Items damaged during return shipping due to improper packaging will not be accepted.

No exchanges will be accepted for open-packaged items. No exceptions.
No exchanges will be accepted after 30 calendar days from receipt date. No exceptions.
No exchanges will be accepted without a Return Material Authorization Number (RMA#).

Exchanging the same part# for a different color is pretty straightforward, as long as we have the alternate color available and in stock in our warehouse.

When exchanging an item that is priced higher than the new item you wish to exchange for, we will send a PAYPAL REQUEST to cover the price difference and any shipping charges. The new item will be shipped out upon receipt of your PAYPAL payment.

When exchanging an item that is priced lower than the new item you wish to exchange for, we will send the new item to you and issue a store credit (in the form of an online coupon code) to cover the price difference (minus any shipping charges). Please note that there is no upgraded shipping options for any exchanged merchandise.

Notes Regarding Damaged/Missing items
For products NOT purchased through www.integy.com: If you purchased an Integy-branded item that is missing a component from an authorized dealer/hobby shop, please CONTACT THE SELLER and ask for an exchange or request a refund.

We reserve the right to refuse replacement of missing items from products not sold directly through www.integy.com or any non-authorized dealer or third-party seller because we have no control over product handling.

Please thoroughly check your orders and products once you purchase/receive it. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you ordered a product directly from the www.integy.com web store and it is missing a component, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. You must contact us within 7 days of receipt to get a replacement.

Refused Deliveries and/or Return To Sender (RTS) Packages
If an order is returned to us by the post office for "delivery-related" reasons including:

- Cannot be Delivered
- Package Refused
- Return to Sender (RTS)
- Unclaimed Package

We can still issue a refund at the customer's request. However, the refund will be for the item purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other associated charges, at our discretion. Refunds will be issued in the form of credit returned, online discount code, or a combination of both. No cash refunds.

Credits & Balance Dues, Charge Backs
Some pre-approved returns that fall outside of policy may be limited to merchandise credit only. Any credit not redeemed nor refunded within a one-year period will be expired. Any outstanding balance dues will be applied to your next order. We cannot give credits for merchandise unless we have proof of official receipt. (Invoice from Integy Inc. directly, not an invoice from another seller) Any charges Integy Inc. incurs as a result of a refused shipment will be adjusted from the return credit.

Any credits left on your account with us (with the exception of orders paid for by PAYPAL can be used toward a future order. At your request, we will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account. We will only credit the original credit card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements.

When merchandise is purchased with a promotional discount based on the overall amount of the order, the discount may no longer apply once merchandise is returned. The result will be a charge back for the promotional discount. This can affect the credit given or be placed on your Integy Inc. account as a balance due.