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Return & Exchange Policy
30-DAY LIMITED RETURN/EXCHANGE POLICY
1. How do I return a product?
NOTE: THE PLACE OF PURCHASE IS RESPONSIBLE FOR YOUR EXCHANGE!
You may return or exchange an unused, sealed package item back to us within 30 days of purchase for a refund, exchange, or request for store credit (full or partial) provided that the product is in its original, sealed and unopened packaging (with header tag intact) if they were purchased from the following places:
A. Our www.integy.com Web Store
B. The Integy store on Amazon.com
C. The Integy store on eBay.com
If you did not purchase the item from any of the above, we do not issue any refunds, exchanges, or credits (warranty* is a different case) You will have to request your refund, exchange, or credit from the original store/place/seller you purchased the item(s) from.
All returned items will be visually inspected upon receipt for signs of repackaging, installation, or usage prior to the approval of any exchanges. All items to be exchanged must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). The customer will be responsible for all shipping and handling costs associated with any incoming returns/exchanges. Any fees associated with refused packages or shipments marked return to sender will be deducted from the return. Returns are processed Monday-Friday usually within 3-5 business days of receipt. Items damaged during return shipping due to improper packaging will not be accepted. All returns are subject to approval.
Upon receipt and acceptance of your return, Integy will refund your purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other charges. The refund will be sent through the original method of payment. No cash refunds.
To initiate a return/exchange, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System.
2. Can I return or exchange an already open package?
Per policy we do not accept returns or exchanges if any of the following apply:
A. No return/exchange will be accepted for open-packaged items.
B. No return/exchange will be accepted after 30 calendar days from receipt date.
C. No return/exchange will be accepted without an RMA number (RMA#).
D. No return/exchange will be accepted for items not purchased directly from us.
3. Can I return my vehicle kit or RTR if I already opened the box?
Due to the nature of vehicle kits having numerous unmarked bags inside their boxes from the factory, vehicle kits (including pre-built ARTRs) are only eligible for a return if the original box is still sealed.
4. I bought the wrong color. Can I exchange it for the color I want?
Provided that you are have a sealed, unopened package purchased directly from us, exchanging the same part# for a different color is pretty straightforward - as long as we have the alternate color available and in stock in our warehouse. The exchange must occur within 30-days of purchase. To make the exchange, go to our Get Help/Contact page to contact Tech Support using our Online Ticket System and request a parts color exchange. Please note that the customer will be responsible for all shipping and handling costs associated with any incoming color exchanges.
5. I bought the wrong item. Can I exchange it for the item I want?
We do not do part-for-part exchanges for different part numbers. What we can do is accept a return for the item you do not want, provided that you are have a sealed, unopened package purchased directly from us. We will refund your purchase and then you can place a new order for the item that you do want. The exchange must occur within 30-days of purchase. Please refer to “#1. How do I return a product?” above for instructions.
6. What if I bought from a 3rd party seller and have a damaged/missing items?
If you purchased an Integy-branded item from a 3rd party seller (Amazon or eBay seller other than Integy, online hobby shop that goes through a distributor other than Integy direct) that is damaged or missing a component, please CONTACT THE PLACE OF PURCHASE and ask for an exchange or request a refund. We reserve the right to refuse replacement of missing items from products not sold directly through www.integy.com (or our Amazon or eBay stores) because we have no control over product handling.