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Integy Replacement Plan
1. What is the Integy Replacement Plan?
Broken, worn down products, missing components, and anything else that is not eligible for a warranty can be replaced for a discounted price (from MSRP) under the Integy Replacement Plan. The replacement plan applies to all Integy-branded products only. Spare parts (lost components, etc.) may also be available (subject to stock availability). Certain items purchased from 3rd-party sellers may also be eligible for our Replacement Plan, at our discretion.
2. How do I request a replacement?
To request a replacement product under our Replacement Plan, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. For the fastest response, please include the following information in the ticket:
A. Your name (first and last)
B. Your complete shipping address (formatted correctly, please)
C. The part number of the item (Integy part#) you are replacing (or description)
D. Proof of purchase via Order ID number (16-digits) or Invoice number (6-digits)
E. A short explanation of the situation
F. Your valid PAYPAL address
3. What happens after I submit my Replacement Plan information?
If we do not have any questions regarding the replacement, we will reply with a price quote and a PayPal request to the address you gave us. Once payment is made and confirmed, we will ship the replacement part(s) out to you.
4. Is PayPal the only way to pay for a Replacement Plan item?
Please note that the only available method for payment is through PayPal request. We cannot do credit card transactions for the Replacement Plan. Once a Replacement Plan ticket has been initiated, we will only hold a replacement product for 48 hours after the PayPal request is sent; non-responses to PayPal requests 48 hours after the request was sent will cancel the parts reservation, and you will have to submit a new Replacement Plan ticket.
5. What if I need a replacement for an older version or discontinued item?
Older items (updated, discontinued) may be replaced with slightly different versions of the same item while retaining the same part number; this occurs if the part has had a running change in production, is no longer available, or has been updated. In this case we reserve the right to exchange the old part with our most current version of that part number. In some cases the part might look slightly different or have cosmetic differences (color shade or surface texture), but mechanically the part will still function identical (if not improved) to the original item. In situations like this we will inform the customer beforehand. Please note that there is no upgraded shipping options for any replacement plan merchandise.
6. Can I use a discount code to pay for a Replacement Plan item?
Sorry, but discount codes and/or credit coupon codes cannot be used for Replacement Plan sales.