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- ORDER SECTION
Ordering & Shipping
This page covers ordering and shipping details. If you need help regarding your order or the shipment of your order, please go to our Get Help/Contact page for more info.
Order Tracking / Signature Upon Delivery
We will automatically send tracking number(s) to you by e-email after your order has been shipped out; you can track the status of your shipment by going to FedEx.com, USPS.com, or FIMS websites. Please note that certain deliveries may require a signature (based on package value). If your delivery requires a signature upon receipt, it will state this in the official carrier tracking web page for the package(s) on the way to you.
TRACKING NUMBER NOT WORKING?
Once an order ships, it can take 24-72 hours before your USPS/FedEx tracking number becomes valid (2-7 days for FIMS shipments) and your merchandise can be tracked. Please allow up to three business days after your order has shipped for USPS to update their site. Sometimes tracking information isn't available right away due to either the timing of USPS or FedEx tracking-database updates or because of the carrier's tracking system - unfortunately we do not have control over this. A package may not be scanned for the first time until it arrives at a regional hub near its final destination. Until this first scan, the carrier may not acknowledge receipt of your package. The first scan of your package may not happen until the package is ready to go out for delivery. For the most up-to-date info, you can take the tracking number to YOUR LOCAL post office and ask the front desk clerk for more information because they can check for more details with their system directly.
Placing An Order
Our web store at www.integy.com is available 24 hours a day, 7 days a week to accept orders. All prices are in United States Dollars (USD). All orders will take 1-3 business days for processing, regardless of shipping method selected; in other words, if you select “2-Day” shipping at checkout that means that your package will ship with 2-Day shipping method AFTER your order has been processed; it DOES NOT mean you will get delivery in 2 days. Order processing time is dependent on order size, product stock and availability, method of shipment, and volume of demand (usually highest during holiday season). Orders placed after 12 noon (PST) do not begin processing until the next business day (we ship Mon-Fri. except holidays). We accept orders and ship our products worldwide to most destinations, with the following exceptions:
1. Due to postal difficulties that are beyond our control and/or in order to comply with U.S. Trade Regulations, we are unable to accept orders and/or ship to Afghanistan, Cuba, Iran, Iraq, North Korea, Libya, Serbia, Syria, or Sudan. Any orders from these locations will be automatically cancelled without notification at our discretion.
Also, we reserve the right to cancel any order at any time and without notification if there are discrepancies in ordering information, mismatched payment data, or signs of suspicious or fraudulent activity.
Back Orders / Out Of Stock Item Availability
Our website will show the stock status of each item on the item page before you place your order – items will be shown as:
1. "in stock" In stock items are currently in the warehouse, ready to ship and are available for customer ordering.
2. "low stock" Low stock items are currently in the warehouse, ready to ship and are available for customer ordering, but we have a limited quantity before the item goes out of stock (usually this means we have less than 3 of that part number left)
3. “restock pending” Restock pending items are sold out and/or not in the warehouse. Restock pending items have been ordered from the factory, but we do not have the restock shipment yet. Please note that although we have ordered more from the factory, some "restock pending" items may not be restocked, dependent on factory production. All restock pending items are considered back-orders.
4. “out of stock” Out of stock items are sold out and/or not in the warehouse. Out of stock items may not be restocked, and in some cases may require a special order from the factory. Items marked "out of stock" may eventually be discontinued, dependent on factory production. All out of stock items are considered back orders.
ORDERING "RESTOCK PENDING" / "OUT OF STOCK" ITEMS
If you add any “restock pending” or “out of stock” products to your shopping cart, you will be asked to confirm these items at the time of checkout. If you choose “Yes” to any back-ordered items you added to the shopping cart, these items will be considered special order. These special order items will be charged and shipped as they arrive from the factory to our warehouse; there may be multiple shipments for back-ordered items in order to fulfill your order if you chose to include multiple back-ordered items in your shopping cart, dependent on when we receive each back ordered item from the factory. Because of this, there may be extra shipping charges, which will be calculated when the items arrive to our warehouse and are ready for shipping. Back orders shipped to international addresses or via Express shipping methods, may also incur extra shipping charges. If you do not wish to pay extra shipping charges for back-ordered items, please ensure that you are ordering items that are shown on our website as "in stock" before placing your order!
Please note that if you order a “restock pending” or “out of stock” item, it is not a guarantee that we can fill that order at a later date, but we will contact the factory and try our best to get the special ordered items.” Certain sale merchandise, products with uncertain availability, items priced under $10.00 and items that are discontinued from the factory may not be back ordered.
We cannot make any complete address changes after an order is placed!!! When paying with credit card, your billing and shipping addresses MUST MATCH. No exceptions. When paying with Paypal your address will be the Paypal confirmed address that you have in the Paypal system. No exceptions. This is stated in the shopping cart clearly BEFORE YOU PLACE YOUR ORDER. Please do not contact us after placing your order asking to completely change the shipping address.
1. ADDRESSES FOR PAYMENTS WITH CREDIT CARDS
For credit card orders, the shipping and billing addresses must match or your order may be delayed for confirmation. We are not responsible for delays due to bank confirmations or address verifications. Please make sure you have up-to-date information in your user account BEFORE you place an order. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit. To prevent any issues (credit card only): Before ordering, call the bank that issued your credit card, and ask them to add your shipping address to the credit card info. There is no charge for this, it just takes a phone call.
2. ADDRESSES FOR PAYMENTS WITH PAYPAL
Per the PAYPAL Protection Policy, all orders paid with PAYPAL will be shipped to the PAYPAL CONFIRMED ADDRESS. Please make sure (prior to placing an order with us) that your PAYPAL confirmed address is up to date, and that it is where you can accept shipments. We are not responsible for outdated or incorrect addresses in YOUR Paypal account! You may be referred directly to them to resolve issues with your payment account. All prices are in United States Dollars (USD). To prevent any issues (Paypal only) before ordering, log into Paypal and check that your 'confirmed shipping address' is correct. We will NOT ship to any other address for all orders paid through Paypal.
We are not responsible for wrong shipping addresses found to be entered by the buyer at the time of purchase; we will only ship to the address entered into the "Billing/Shipping" address box for each order by the customer, or the PAYPAL confirmed address only (if order is paid by PAYPAL).
Payment Methods / Currency
1. CREDIT CARD
Integy Inc. accepts Visa and Master Card as payment on orders shipping to anywhere in the world. All prices are in United States Dollars (USD). When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and contact us once the problem is resolved. You may be asked for a BANK TRANSACTION CODE for verification purposes; this code exists for every single credit card transaction that is made; you can acquire this code by simply calling your bank – it is not a confidential number, and once again – EVERY credit card transaction has this code. In the event of unsuccessful credit card transaction, our warehouse will send you a PAYPAL request for the amount using your provided e-mail address.
Integy Inc. accepts Paypal or Credit Card through Paypal as payment. All prices are in United States Dollars (USD). Please note that in the event of unsuccessful credit card transaction,you may receive a PAYPAL request for the order amount; you can pay through paypal using your Paypal account, or you can use a different credit card through Paypal (no Paypal account required) to pay the order balance.
3. CHECK/MONEY ORDER/WIRE TRANSFER
If paying by personal check, we attempt to bank-approve personal checks for immediate shipment. All prices are in United States Dollars (USD). However, since this option varies between financial institutions this may not always be possible and we may have to hold your order for up to 21 business days. To ensure that your order is shipped as quickly as possible, please send a Postal money order, or use your credit card. We also accept payments in the form of wire transfer; however, you must contact us first. There is important information we need to verify including stock availability and shipping restrictions as well other verification factors before any money is transferred. There is also a $25 service fee by Integy Inc. in addition to any fees your bank may charge you. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
4. RE: PRE-PAID CARD/GIFT CARDS (WARNING!)
If paying by a pre-paid credit card/gift card, your order will be delayed pending manual verification. This is because with pre-paid/gift cards, there is no attached address to the card for us to use for anti-fraud purposes. We strongly suggest that our customers use a credit card or a verified Paypal account to pay for orders.
5. RE: BULK/INSTITUTIONAL PURCHASE ORDERS
We do not accept institutional purchase orders at this time (military, government, schools and universities). We cannot accommodate all special shipping requests.
Special Information for International Orders
All shipping payments must be in the form of US Currency. In most cases we offer Priority Mail International or FedEx International. FedEx International includes tracking but they might charge customs duties, extra handling fees, and/or local tax.
Please be aware that we do not accept requests to falsify documentation related to the actual contents of an order - and we do not accept requests to devalue any items so that the customer can avoid paying any local taxes, customs charges, or related fees that are required by law in their country. All customs documentation will be completed accurately. Declaring the correct item descriptions/values for your order is not only for our protection but for the customer's protection as well. Thus, for foreign orders, customer will be responsible for any applicable local taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused International packages will affect your return credit.
Order / Payment Confirmation
If Paying with credit card, you can confirm your payment through your credit card statement. If paying through Paypal, you can print a receipt through your Paypal account. Your order confirmation, order invoice, and package tracking information will be emailed to your email address on file when your order is packaged and ready to ship out. You may not get a confirmation earlier than this point unless there are special circumstances before shipping that need to be addressed (order questions, changes, etc.)
Shipping charges are calculated based on the actual shipment weight and/or packaging dimensions - it is not calculated based on value. USPS Canada, 2nd Day Air and International orders outside of the United States are charged under different rates. Integy reserves the right to select the carrier of our choice; we cannot accommodate requests for preferred shippers other than what is offered in our webstore.
Shipping Times / Delays in Shipping
ALL ESTIMATED SHIPPING DATES SHOWN IN THE SHOPPING CART ARE ESTIMATES ONLY!
Note that the actual ship out date is based on processing time and item availability. Orders placed on weekends, on holidays may not ship on the estimated date.
Please note that the shipping method you select does not begin when you click "order" - it begins when the order has been processed and is packaged, labeled, and ready to ship. Shipping times are calculated from the time your merchandise leaves our warehouse – not from the time the order was placed. All orders will take 1-3 business days to process depending on order size, product stock and availability, method of shipment, and volume of demand (usually highest during holiday season). Orders placed after 12 noon (PST) do not begin processing until the next business day.
Packages are usually processed and mailed out close to the estimated ship out date provided during online checkout. Delays may occur if all or portions of the order are out of stock, or if the order was placed over the weekend or on a holiday; please make your arrangements accordingly.
The shipping method you use may determine how many days it takes for your package to reach its destination. At the time of ordering, we will provide you with an estimated ship out date; your order may actually ship sooner or later, based on item availability, shipping method, and postal service in the point of destination.
Once the order has shipped, please allow the carrier a reasonable time frame to deliver. Most domestic orders using standard ground shipping will arrive to your doorstep in 3 to 8 business days; however International orders can take anywhere from 5 to 60 business days, depending on shipping method and reliability of the destination postal courier. Integy Inc. reserves the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options.
We are not responsible for any delays in the delivery of orders once we hand the package to the shipper - please direct your inquiries to the shipping service.
Once the package is marked as delivered by our carrier, we are not responsible for any lost, theft or damage to the merchandise. You must file a report with the shipping service if a package is marked as delivered but you do not have possession of it.
If you are using a forwarding company as the shipping destination for your order, we are not responsible for lost or damaged merchandise once the package is marked as delivered by our carrier to your forwarding company. The forwarding company must report shipping damage for a claim to be filed.
Cancelling Your Order, Making Other Changes To Your Order (Shipping Method, etc.)
Sorry but we CANNOT make changes to an order once it is placed and begins processing. Every piece of information you entered into the order form is automatically placed into the system by our software; from here your order is processed by the warehouse, invoiced by accounting, and then shipped out with a package tracking number.
We can also no longer make changes to quantities/color of items ordered, addition/removal of items, change of values for customs, or change in shipping method once an order has been placed.
If you need to cancel an order and/or made a mistake in any portion of the order form (mistyped address, mistaken item ordering, etc.) please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System, and they will try their best to catch and cancel/edit your pending order if it hasn't begun processing yet (once an order begins processing it can no longer be modified). NOTE: Starting a help desk ticket does not guarantee that your order will be cancelled in time before shipping. If we cannot cancel your order in time, you have 30 calendar days from the date of purchase to send the items back for a refund credit* (see our Return Policy for complete details.)
Refused Deliveries and/or Return To Sender (RTS) Packages
If an order is returned to us by the post office for "delivery-related" reasons including:
- Cannot be Delivered
- Package Refused
- Return to Sender (RTS)
- Unclaimed Package
We can still issue a refund at the customer's request. However, the refund will be for the item purchase price, minus shipping, handling, gift packaging, applicable restocking fees and/or any other associated charges, at our discretion. Refunds will be issued in the form of credit returned, online discount code, or a combination of both. No cash refunds.
APO and FPO Addresses
When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM requires no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. Integy Inc. has no control over this; however we are obligated to comply with all rules and regulations governing commercial shipping.
Price Changes, Limited Discounts, Promo Codes
Any price changes, discounts and promo codes are for a limited time only. We may lower the retail price of an item temporarily to move overstock; Any orders for discounted items placed before or after a price change will not be adjusted to reflect the current pricing. Discounts are only valid while they are shown on the website. Discount codes must be applied at the time an order is placed; discount codes cannot be retroactively applied to any already placed order. Integy Inc. reserves the right to limit, restrict, or cancel any credits. discount codes, promo codes, or gift certificates at any time without notice.