- MEMBER SECTION
- DEALER SECTION
- ORDER SECTION
Get Help / Contact Us
Please read the sections here to get help from our warehouse staff or in-house technicians. Instructions are provided below, based on the situation.
Before Contacting Us, Read Our Policies!!!
Please go to our Return/Exchange Policy page for all return and exchange info, and our Warranty/Replacement Plan page for our warranty policies and our Integy Replacement Plan.
Tracking Your Purchase From www.integy.com
Please go to our Ordering & Shipping page in order to track your recent web store purchases (orders made through www.integy.com).
Changes To Your Order
We cannot make any complete address changes after an order is placed!!! When paying with credit card, your billing and shipping addresses MUST MATCH. No exceptions. When paying with Paypal your address will be the Paypal confirmed address that you have in the Paypal system. No exceptions. This is stated in the shopping cart clearly during online checkout. Please do not contact us after placing your order asking to completely change the shipping address.
1. ADDRESSES FOR PAYMENTS WITH CREDIT CARDS
For credit card orders, the shipping and billing addresses must match or your order may be delayed for confirmation. We are not responsible for delays due to bank confirmations or address verifications. Please make sure you have up-to-date information in your user account BEFORE you place an order. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit. To prevent any issues (credit card only): Before ordering, call the bank that issued your credit card, and ask them to add your shipping address to the credit card record. There is no charge for this, it just takes a phone call.
2. ADDRESSES FOR PAYMENTS WITH PAYPAL
Per the PAYPAL Protection Policy, all orders paid with PAYPAL will be shipped to the PAYPAL CONFIRMED ADDRESS. Please make sure (prior to placing an order with us) that your PAYPAL confirmed address is up to date, and that it is where you can accept shipments. We are not responsible for outdated or incorrect addresses in YOUR Paypal account! You may be referred directly to them to resolve issues with your payment account. All prices are in United States Dollars (USD). To prevent any issues (Paypal only) before ordering, log into Paypal and check that your 'confirmed shipping address' is correct. We will NOT ship to any other address for all orders paid through Paypal.
We are not responsible for wrong shipping addresses found to be entered by the buyer at the time of purchase; we will only ship to the address entered into the "Billing/Shipping" address box for each order by the customer, or the PAYPAL confirmed address only (if order is paid by PAYPAL).
We can no longer make changes to quantities/color of items ordered, addition/removal of items, change of values for customs, or change in shipping method once an order has been placed and finalized.
If you made a mistake in any portion of the order form (mistyped address, mistaken item ordering, etc.) please contact Tech Support (see below) and they will try their best to catch and cancel your pending order if it hasn't been processed, but there is no guarantee that the correction will be made in time; if an order is already processing it will be completed and shipped as-is.
Amazon or eBay SALES, SHIPPING, RETURNS, OR TRACKING INFO Only
Please use the Amazon Seller Contact System or the eBay Messaging System for anything related to sales, shipping, returns, or tracking of of your purchase. If you have a technical support question about a product, please initiate contact through our online ticket system (see Tech Support, below).
We're sorry but we do not offer customer service by telephone at this time. Please use the ticket system if your issue is not applicable to any of the above. Please do not include your phone number when making a ticket because all supports are done thru. online method only.
Online Ticket System
FOR: TECH SUPPORT, REPLACEMENT PARTS, GENERAL PRODUCT QUESTIONS
NOT FOR AMAZON/EBAY SALES, SHIPPING, RETURNS, OR TRACKING QUESTIONS (see above)
Please do not make tickets asking for a change of address different from what you entered into the shopping cart and/or telephone response as we do not have phone tech support available.
For tech support, replacement parts, or general product questions regarding our products, please use our Online Ticket System. The system will generate a ticket number and one of our staff will respond to your inquiry. Please include all available information in your ticket; your order ID number (16 digits), invoice number (6-digits), and/or Integy part numbers (from our website) will help expedite the ticket. Photos are optional, but also give our staff a better understanding of your situation right away. Please allow 24 hours for a reply; please note that the Online Ticket System is available during business hours only (M-F 10a-5p excluding holidays). Tickets made during non-business hours will be responded to on the following business day during regular hours.
Dealers/Retailers/Shop Inquiries ONLY
For dealer, retailer, and hobby shop inquiries (order info or issues, distribution, add orders, new retailer accounts, etc.) please initiate contact here. *No end user customer/tech support questions will be replied to if sent to this email address!
FAX Number (dealer use only)
Our FAX number for dealer licensing usage is 909-444-2700.
Connect to our multimedia web site by clicking here. You can upload images, videos, information and interact with other users.
Warehouse Shipping/Mailing Address
Note: There are no on-site sales, tech support, or customer service available at this location; it is a warehouse and distribution center only. This location is a warehouse and distribution center only – there is NO tech support, customer service, walk-up warranty, direct product purchasing, or will-call pickups available at this address!
4010 Valley Blvd #110
Walnut CA 91789 United States