- MEMBER SECTION
- DEALER SECTION
- ORDER SECTION
Get Help / Contact Us
Ordering/Shipping information can be found by clicking here
Return/Exchange Policy can be found by clicking here
Limited Warranty Policy can be found by clicking here
Integy Replacement Plan information can be found by clicking here
1. How do I place an order?
Our web store at www.integy.com is available 24 hours a day, 7 days a week to accept orders. Please note that all prices are listed in United States Dollars (USD). Prices do not include tax (CA residents only). Prices for international orders will be based on the current conversion rates at the time the order is placed. Foreign import taxes or duties are not included.
2. When will my order be processed?
All orders will take 1-3 business days to process depending on order size, product stock and availability. Orders placed on weekends, on holidays, or after 12 noon (PST) do not begin processing until the next business day. Actual order processing time is dependent on order size, product stock and availability, method of shipment, and volume of demand (usually highest during holiday season).
3. How can I track my purchase?
Upon shipment of your order, you will be sent a confirmation email that includes the tracking number for your order as well as the actual order invoice to be sent as an attachment; you can track the status of your shipment by going to FedEx.com, USPS.com, or FIMS websites.
4. How do I get spare components or hardware for an item I purchased from you?
Some individual components, hardware, or spare parts may have to be special ordered from the factory. Special orders may take 3-8 weeks to arrive from the factory. We do not guarantee that we can get individual components and/or hardware bags only from the factory. For availability, please inquire using our Online Ticket System.
5. What does each product stock status mean?
Our website will show the stock status of each item on the item page before you place your order – items will be shown as:
A. “In stock”: These items are currently in the warehouse ready to order and ready to ship out.
B. “Low stock”: These items are currently in the warehouse ready to order and ready to ship out, but quantities are limited; usually this means we have less than 3 of that specific part number left.
C. “Out of stock until [date]”: These items are sold out and/or not available in the warehouse. However the stock status will say when we expect a restock of that specific part#. Please note that although we have ordered more from the factory, some OOS items are dependent on factory production.
D. “Out of stock and discontinued”: These items discontinued, and we are no longer producing any more of this specific part number.
NOTE: We do not do notifications for "out of stock" products; The product page reflects our inventory and will show up-to-date stock levels and when the product is back in stock.
6. Can I cancel my order?
Once an order has begun processing it can no longer be cancelled or modified, for security and anti-fraud purposes. A customer can request a cancellation through our Get Help/Contact page but making the request does not guarantee that we can cancel the order you placed.
If your order cannot be cancelled the nit will be processed and shipped as normal. You have 30 days to return the item(s) for a refund;please go to our Return & Exchanges page for more information.
SUBMITTED ORDER MODIFICATIONS
7. Can I make a change to my order after I placed it?
A. Change to Shipping Address: Sorry, but we cannot make any address changes after an order is placed!!! When paying with credit card, the billing and shipping addresses MUST MATCH. No exceptions. When paying with PayPal your address will be the PayPal confirmed address that you have in the PayPal system. No exceptions. This is stated in the shopping cart clearly during online checkout. We are not responsible for wrong shipping addresses found to be entered by the buyer at the time of purchase; we will only ship to the address entered into the "Billing/Shipping" address box for each order by the customer, or the PAYPAL confirmed address only (if order is paid by PAYPAL).
Item Changes/Substitutions: Sorry, but we can no longer make changes to quantities/color of items ordered, addition/removal of items, change of values for customs, or change in shipping method once an order has been placed and finalized.
Change in Shipping Method: The shipping method cannot be changed once an order is placed. Please do not contact us after placing your order asking to change the shipping address or shipping method.
8. What if I make a mistake on my order (any reason above)?
If you made a mistake in any portion of the order form (mistyped address, mistaken item ordering, etc.) please contact Tech Support (see below) and they will try their best to catch and cancel your pending order if it hasn't been processed, but there is no guarantee that the correction will be made in time; if an order is already processing it will be completed and shipped as-is.
NOTE: Starting a help desk ticket does not guarantee that your order will be cancelled in time before shipping. If we cannot cancel your order in time, you have 30 calendar days from the date of purchase to send the items back for a refund credit* (see our Return Policy for complete details.)
TECH SUPPORT / ORDER ASSISTANCE
9. How do I get help (non-tech support) with my Amazon or eBay purchase?
Please use the Amazon Seller Contact System or the eBay Messaging System for anything related to sales, shipping, returns, or tracking of your purchase. If you have a technical support question about a product, please initiate contact through our online ticket system (see Tech Support, below).
10. How do I get tech support or more info about a product or my orders?
For tech support, replacement parts, or general product questions regarding our products, please use our Online Ticket System. The system will generate a ticket number and one of our staff will respond to your inquiry. Please include all available information in your ticket; your order ID number (16 digits), invoice number (6-digits), and/or Integy part numbers (from our website) will help expedite the ticket. Photos are optional, but also give our staff a better understanding of your situation right away. Please allow 24 hours for a reply; please note that the Online Ticket System is available during business hours only (Mon-Fri 10:00AM-5:00PM PST, excluding holidays). Tickets made during non-business hours will be responded to on the following business day during regular hours.
11. Can I speak to someone over the phone?
Unfortunately we do not offer customer service by telephone at this time. Please use the ticket system if your issue is not applicable to any of the above. Please do not include your phone number when making a ticket; all assistance is done through online method only.
12.What if I received the wrong color or quantity from your warehouse?
If there was an error in shipping (wrong color shipped vs. color ordered, incorrect quantities, etc.) for orders made on www.integy.com or items purchased directly from Integy on eBay or Amazon (sold by Integy only, not third party sellers), we will gladly correct the error and get you the correct parts as long as the incorrect items sent to you are still in their original, sealed and unopened packaging (with header tag intact). Contact us through our Online Ticket System and let us know about the mistake, and we will initiate the exchange process. Please note that if you open the package you are accepting the delivery as received, and no exchange will be allowed.
Please thoroughly check your orders and products once you purchase/receive it. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you ordered a product directly from the www.integy.com web store and it is missing a component, please go to our Get Help/Contact page to contact Tech Support using our Online Ticket System. You must contact us within 7 days of receipt to get a replacement.
DEALER INQUIRY, SPECIAL PRICING, ETC.
13. I’m a Dealer/Retailers/Hobby Shop, how can I carry Integy products?
For dealer, retailer, and hobby shop inquiries (order info or issues, distribution, add orders, new retailer accounts, etc.) please initiate contact here. Our FAX number for dealer licensing usage is 909-444-2700.
14. How long do price changes, limited discounts, and promo codes last?
Any price changes, discounts and promo codes are for a limited time only. We may lower the retail price of an item temporarily to move overstock; any orders for discounted items placed before or after a price change will not be adjusted to reflect the current pricing. Discounts are only valid while they are shown on the website. Discount codes must be applied at the time an order is placed; discount codes cannot be retroactively applied to any already placed order. Integy Inc. reserves the right to limit, restrict, or cancel any credits, discount codes, promo codes, or gift certificates at any time without notice.
15. Where is my order being shipped from?
The distribution warehouse is located at:
4010 Valley Blvd #110
Walnut CA 91789 United States
Note: There are no on-site sales, tech support, or customer service available at this location; it is a warehouse and distribution center only. This location is a warehouse and distribution center only – there is NO tech support, customer service, walk-up warranty, direct product purchasing, or will-call pickups available at this address!
16. Where is the Customer Gallery?
You can connect to our multimedia web site by clicking here to upload images, videos, information and interact with other users.
17. How can I get Integy stickers for my RC vehicles?
We issue decal sheets for free, by request. To get a decal sheet, please use our Online Ticket System and let us know you want some decals (stock pending). Don't forget to include your full name and complete mailing address!