Integy Inc. accepts Visa, and Master Card as payment on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and contact us once the problem is resolved. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit. In the event of unuscessful credit card transaction, our warehouse will Paypal request you for the amount using your provided e-mail address.
THIRD PARTY PAYMENT METHODS
When using a third party payment method such as PayPal, you may be referred directly to them to resolve issues with your payment account. We reserve the right to only ship product to confirmed addresses. We do accept payments in the form of wire transfer; however, you must contact us first. There is important information we need to verify including stock availability and shipping restrictions as well other verification factors before any money is transferred. There is also a $25 service fee by Integy Inc. in addition to any fees your bank may charge you. Please contact us using our online support ticket system with a complete list of items you wish to order, ship method, shipping name and address.
OUR PERSONAL CHECK POLICY
We do not take personal check at this time. To ensure that your order is shipped as quickly as possible, please send a Postal money order, cashier check or use your credit card. Customers whose payments are returned to us because of non-sufficient funds or any other reason will be charged $25.00 for handling in addition to the amount of the original payment. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.FACTORY OEM ORDERS
We do not accept institutional purchase orders at this time (military, government, schools and universities). We cannot accommodate all special shipping requests. Please inquire before placing your order.
PARENTAL VERIFICATION OF ORDERS
Unestablished customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed.
CANADIAN AND INTERNATIONAL ORDERS
Integy Inc. ships all over the world! All payments must be in the form of US Currency. In most cases we offer Priority Mail International or FedEx International. FedEx International includes tracking but they might charge Custom duty plus a handling fee. Customer is responsible for any applicable taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused packages will affect your return credit. Please send payment in the form of an International Money Order in U.S. Funds, use PayPal or use your credit card. While we do ship to most international destinations, we are unable to serve some countries at this time due to US law or credit card security reasons.
All electronic equipment designed for A/C operation is 110VAC unless specifically noted.
We take pride in our pricing structure and do constant price comparisons to make sure that we offer the industry's best overall value. If you find a lower price on a product prior to purchase somewhere else, please contact us and we'll do our best to match it. Does not apply to close-outs, non-US companies, out-of-stocks or prices due to typographical or other errors. We reserve the right to adjust pricing solely at our discretion. Contact us using our online support ticket system.
APO AND FPO ADDRESSES
When requesting orders to ship to an APO or FPO address, your package will ship SAM (space available mail). SAM requires no additional charge and will ship your package from the APO or FPO address via the next available transport. Your APO or FPO station may choose to send your package via a commercial carrier. Integy Inc. has no control over this, however we are obligated to comply with all rules and regulations governing commercial shipping.
We backorder out-of-stock merchandise automatically unless you specify that you do not want an item back-ordered. Certain sale merchandise, products with uncertain availability, items priced under $10.00 and discontinued items may not be backordered. We only charge our shipping charge once per order and will not charge you shipping twice for orders containing backorders. Backorders shipped to international addresses or via Express shipping methods, may incur special shipping charges with each shipment. We will only ship back orders via an "express" ship method at the customer's request. We do not assume back orders are to ship express shipping when requesting express for in-stock merchandise. Cancel by contacting us through our online support ticket system.
QUESTIONS ABOUT RECENTLY PLACED ORDERS
If you have placed an order with Integy Inc. recently and need some information about it, contact us through our online support ticket system. Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. You may check on the status of recently placed orders on our web site using our online order tracking module. Once your order is invoiced, the shipping process is in progress, a package tracking number is provided and the shipment cannot be changed or canceled.
CREDITS AND BALANCE DUES
Some pre-approved returns that fall outside of policy may be limited to merchandise credit only. Any credit not redeemed nor refunded within a one-year period will be assessed a service charge fee. Any outstanding balance dues will be applied to your next order. We cannot give credits for merchandise unless we have proof of official receipt. (Invoice from Integy Inc. directly, not an invoice from another seller) Any charges Integy Inc. incurs as a result of a refused shipment, will be adjusted from the return credit.
Any credits left on your account with us (with the exception of orders paid for by PayPal can be used toward a future order. At your request, we will issue a refund check for any outstanding credit on your account generated by an order paid for by check or money order. If the order was paid by credit card, we will credit your credit card account. We will only credit the original credit card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements. We may be able to assist you in obtaining the bank's phone number. Contact us through our online support ticket system.
Complete instructions for returning merchandise will be provided, please contact us first at email@example.com or use our online tech support ticket system. We will accept merchandise for return that was purchased from Integy Inc. within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing Integy Inc. without authorization will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is no restocking fee for qualified returns.
When merchandise is purchased with a promotional discount based on the overall amount of the order, the discount may no longer apply once merchandise is returned. The result will be a charge back for the promotional discount. This can affect the credit given or be placed on your Integy Inc. account as a balance due. If you have questions regarding the effect of your discount on your return, please contact us through our online support ticket system. Account based promotional discount may expired after merchandise is being returned.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact us immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.
If the item you wish to return is inoperable, but has no apparent damage, it may be considered defective. The instructions on how to handle this type of return will vary, since some manufacturers insist on handling defects directly. Defective merchandise may be returned to us as long as it is in new and unused condition.
Manufacturer defects found after the product has been used revert to the manufacturer's warranty and they will handle any problems for you directly. Please do not return used merchandise without authorization. If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you contact us first before taking any action.
Integy Inc. uses a variety of shipment carriers. Since we charge a fix rate shipping for your speicifc order, we reserve the right to choose the carrier. Unfortunately we cannot always accommodate requests for preferred shippers. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. Integy Inc. and/or carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.
LIMITS OF RESPONSIBILITY
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.
All of the products we sell are intended for retail consumption by our customers and are not intended for resale unless a reseller account is setup for you already. Any consequences arising out of the resale of merchandise purchased from Integy Inc. is the responsibility of the seller, not Integy Inc.. Integy Inc. may revoke the ordering privileges of customers commercially reselling our products without prior approval.
We reserve the right to limit quantities and discounts. Also, please note that most items we offer are intended for use in the USA. International radio frequency and electric current requirements are the responsibility of the buyer. Integy Inc. cannot provide CE certification documentation.
Additional policies may exist. Policies are not limited to those on this page. Contact us with any questions.
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other Integy Inc. publications are subject to change. Integy Inc. maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Integy Inc. reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.
Use the online order tracking feature linked from the home page
Our U.S. Fax No: 1-909-444-2700
Our TEXT No: 1-909-979-3494
Worldwide Tech Support: http://integy.com/cp.html?n=tech-support
Dealer Sales: firstname.lastname@example.org
Custom Orders: email@example.com
OEM Bulk Orders: IntegyHYtech@gmail.com
TRACK YOUR ORDER
WARRANTY AND OUT OF WARRANTY REPAIRS
We recommend repair and upgrade to be sent by FedEx or UPS with tracking, turnaround is normally within 10-14 working days. For the fastest possible service, please include your credit card number and expiration date or another payment instruction such as Paypal. Make sure you also include your contact e-mail address and our technician can contact you once the repair is completed.
SHIPPING & MAILING ADDRESS
4010 Valley Blvd #110
Walnut CA 91789 USA