Please read the sections below to get help from our warehouse staff or in-house technicians. Instructions are provided below, based on the situation.
Warranty, Refund, Exchange & General Questions
Please use our online ticket system to submit all customer-generated questions regarding our products, or to initiate a warranty, refund, or Integy Replacement Plan. The system will generate a ticket number and one of our staff will respond to your inquiry. Please include all available information in your ticket; invoice numbers and part numbers help expedite the ticket. Photos are optional but also give our staff a better understanding of your situation right away.
Changes To Your Order (Address, Items, Shipping Method, etc.)
Please note that the warehouse begins processing your order immediately after receiving it (or on Monday morning if you ordered over the weekend), and we are generally unable to make changes or cancel the order once it is placed. Once your order is invoiced, the shipping process is in progress, a package tracking number is provided and the shipment cannot be changed or canceled. We can no longer make changes to items ordered, change of address, or change in shipping method - the only way would be to cancel your pending order (if it hasn't been through processing yet) so that you can place a new order.
You may check on the status of recently placed orders on our web site using our online order tracking module ; You can also track the status of your shipment by going to www.FedEx.com, www.USPS.com, or mailviewrecipient.fedex.com (for international orders) after you receive the ups tracking number. We will automatically send tracking number to you by e-email after we send out the items. Please double check to make sure your e-mail address on file is accurate and up to date.
Connect to our multimedia web site by clicking here. You can upload images, videos, information and interact with other users on our new social network site.
For product information, refund/exchange requests, warranty submissions, product tech support, custom orders, or any other questions you have, please initiate contact through our online ticket system.
For dealer, retailer, and hobby shop inquiries (distribution, add orders, new retailer accounts, etc.) please initiate contact here. Note: No customer/tech support questions will be replied to if sent to this address!
Warehouse Shipping/Mailing Address
Note: There are no on-site sales, tech support, or customer service available at this location; it is a warehouse and distribution center only. No will-call pickups are allowed nor offered at this address!
4010 Valley Blvd #110
Walnut CA 91789 USA