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Click this
TICKET SYSTEM button to access our support system. By using the
ticket system, you can easily create an account and submit your
question. The system will generate a ticket number and our
technician will respond to your inquiry. Both tech support and
warranty issues can be addressed using the ticket system.
We respond to all
open tickets to our primary support system within 24hrs. In
order to improve the overall quality of our support, we handle
all our tech support and customer service request online only,
customer can contact us online using the ticket system or
e-mail us directly. We track all inquires, warranty issues
and responses to ensure the overall operation is as efficient
as possible. Our ticket system is a more reliable system
compare to e-mail, sometimes e-mails are filtered as Spam and
never reached their proper destinations. However, the ticket
system does require a very simple registration process which
takes about 30 to 60 seconds. Here is the link to the
registration
/help.html
This is the link to the ticket system login screen:
About 20% of the warranty claims we received contain either
items in perfect condition w/o any defect or items not covered
under warranty. Electronic items such as chargers and
dischargers will be repaired or replaced, we charge a flat
rate of $35 for non-warranty repairs. Almost all electronic
items are repaired or replaced at no charge when they are
within the warranty period. Also, items covered under our
warranty policy will be replaced at no charge. The customer
must send the unit to us, this allows our technicians a chance
to inspection the defective part and proper adjustments
will be in place to reduce future reoccurrence. When we are
dealing with a more expensive item, often a small replacement
piece can be sent to the customer without charge and this way,
the service turnaround time is reduced.
Integy Inc. assumes responsibility for our products and will
repair or replace any defective product at our sole
discretion. We believe that we are solely responsible for our
products, therefore, dealers should not be involved in any
replacements unless the item is brand new and never sold.
When returning any items or parts, please ship it prepaid and
insured to the address listed below.
Integy Inc.
4010 Valley Blvd #110
Walnut CA 91789
Also, please include your dated
proof of purchase, a written explanation of the problem, your
return address (no P.O. boxes) and e-mail addresses where you can
be reached.
How long does it take for Customer
Service to send out my part?
We try our best to process repairs as soon as they come in, most
of the time simple items are shipped back the day after they come
in. Shipping time depends on how you send it and where you are
located. Integy Inc. is in California, so ground shipping from the
East coast can take around 5 days in each direction. The closer
you are to California the quicker the item will be returned.
Canadian customers, International customs can sometimes delay the
delivery by a few days. We don't work on weekends and holidays, so
if you want to calculate the time it takes for a repair you must
consider our weekend/holiday schedule.
----------------Additional information about after sales
support---------------
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