This is the link to the ticket system login screen:
About 20% of the warranty claims we received contain either
items in perfect condition w/o any defect or items not covered
under warranty. Electronic items such as chargers and
dischargers will be repaired or replaced, we charge a flat
rate of $35 for non-warranty repairs. Almost all electronic
items are repaired or replaced at no charge when they are
within the warranty period. Also, items covered under our
warranty policy will be replaced at no charge. The customer
must send the unit to us, this allows our technicians a chance
to inspection the defective part and proper adjustments
will be in place to reduce future reoccurrence. When we are
dealing with a more expensive item, often a small replacement
piece can be sent to the customer without charge and this way,
the service turnaround time is reduced.
Integy Inc. assumes responsibility for our products and will
repair or replace any defective product at our sole
discretion. We believe that we are solely responsible for our
products, therefore, dealers should not be involved in any
replacements unless the item is brand new and never sold.
When returning any items or parts, please ship it prepaid and
insured to the address listed below.
Integy Inc.
4010 Valley Blvd #110
Walnut CA 91789
