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Click on the
TECH SUPPORT button to contact us directly for the most updated and accurate product information. You can also use this
TICKET SYSTEM button to access our support system. By using the ticket system, you can easily create an account and submit your question. The system will generate a ticket number and our technician will respond to your inquiry. Both tech support and warranty issues can be addressed using the ticket system. A direct "Live Support" link is also available after you login to the support system. Press
HERE to enter our TECH discussion board. We created this section for customers to look up product information, setup tips, tracks info...etc. If you post a question on the TECH discussion board, someone other than our staffs may reply to your question.
FAQ ABOUT HOW TO SETUP AIM AND GET INSTANT TECH SUPPORT USING AIM
We respond to all open tickets to our primary support system within 24hrs. In order to improve the overall quality of our support, we handle all our tech support and customer service request online only, customer can contact us online using the ticket system or e-mail us directly. We track all inquires, warranty issues and responses to ensure the overall operation is as efficient as possible. Our ticket system is a more reliable system compare to e-mail, sometimes e-mails are filtered as Spam and never reached their proper destinations. However, the ticket system does require a very simple registration process which takes about 30 to 60 seconds. Here is the link to the registration
http://www.integy.com/help.html
This is the link to the ticket system login screen: About 20% of the warranty claims we received contain either items in perfect condition w/o any defect or items not covered under warranty. Electronic items such as chargers and dischargers will be repaired or replaced, we charge a flat rate of $35 for non-warranty repairs. Almost all electronic items are repaired or replaced at no charge when they are within the warranty period. Also, items covered under our warranty policy will be replaced at no charge. The customer must send the unit to us, this allows our technicians a chance to inspection the defective part and proper adjustments will be in place to reduce future reoccurrence. When we are dealing with a more expensive item, often a small replacement piece can be sent to the customer without charge and this way, the service turnaround time is reduced. Integy Inc. assumes responsibility for our products and will repair or replace any defective product at our sole discretion. We believe that we are solely responsible for our products, therefore, dealers should not be involved in any replacements unless the item is brand new and never sold. When returning any items or parts, please ship it prepaid and insured to the address listed below. Integy Inc.
4010 Valley Blvd #110
Walnut CA 91789
Also, please include your dated proof of purchase, a written explanation of the problem, your return address (no P.O. boxes) and e-mail addresses where you can be reached. How long does it take
for Customer Service to send out my part?
We try our best to
process repairs as soon as they come in, most of the time simple items
are shipped back the day after they come in. Shipping time depends on
how you send it and where you are located. Integy Inc. is in California,
so ground shipping from the East coast can take around 5 days in each
direction. The closer you are to California the quicker the item will be
returned. Canadian customers, International customs can sometimes delay
the delivery by a few days. We don't work on weekends and holidays, so
if you want to calculate the time it takes for a repair you must
consider our weekend/holiday schedule.
----------------Additional information about after sales support--------------- Online Tech Support:
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